Luthando Ncoyini

Experience

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  BathoPele Technologies

  Jan 2004 - Dec 2006

  IT Support Engineer

  : Installing and upgrading Software and Hardware to new and used PC’s. : Repairing PC’s : Installing Network cables and points : Configuring PC’s to a network. : Building PC’s according to user requirements.

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  National Home Builders Registration Council

  Jan 2007 - Dec 2007

  IT Support Technician

  : 1st Line Helpdesk Support.: Assigning logged calls using Bridge-Trak.: Attending to the calls logged by users.: Assisting user remotely and telephonically.: Responsible for the backup tapes.

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  SDV International Logistics

  Jan 2008 - Mar 2009

  IT Desktop Support

  :1st Line Helpdesk User Support. : Managing SDV-SA IT. Dept. in the absence of IT Manager: Creating/Editing new users to the Domain and Mail servers using AD. : Setting up new laptops and PC’s. : Upgrading software and hardware on computers.: Troubleshooting user’s computers to re/solve their problems. : Assisting users on the remote locations using Virtual Network Computing (VNC).

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  Saint Gobain Construction Products

  Aug 2009 - May 2010

  IT Desktop Engineer

  1st Line Helpdesk User Support. : Assisting users on the remote locations using VNC and Dameware. : Attending and resolving user logged calls on HEAT : Setting up new desktops and laptops.: Configuring Wireless network on company laptops: Installation and configuration of McAfee Antivirus,

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  Imperial Online

  Jun 2010 - Mar 2011

  2nd t Line Systems Engineer

  : IT Service Desk duties, desktop and LAN support and configuration: Adding new computers to the Domain using Active Directory (AD).: Assisting users on the remote locations using VNC and Dameware and telephonically.: Attending, updating and resolving user logged calls on EPICOR. : Active Directory Administration: Network printer connections and PC troubleshooting.

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  T-Systems (Midrand)

  Apr 2011 - Feb 2012

  2nd Line Support Engineer

  : Migrating PC/Laptop (s) from Novell GroupWise to Microsoft Outlook 2010: Administering service and incident requests incurred after migration within SLA: Assisting user remotely using Novell Console and Windows Net Meeting: Administering, Enabling, Disabling user accounts on Novell Console One: Troubleshooting users PC’s and Laptops to resolve their requests and incidents

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  Performanta SA, Based At Standard Bank

  Jan 2012 - Dec 2012

  Information Security Analyst

  : Managing client systems via McAfee ePolicy Orchestrator .: Basic Threat and Logs analysis and investigation.: Installing, troubleshooting and escalating McAfee Agent and VirusScan Enterprise related issues.: A good team player in logging Tickets for McAfee non-compliant systems and assisting End-User support Technicians to resolve AV related installation issues onsite, telephonic and remotely. : Good working relationship with Server Teams regarding AV related matters.: Resolve or escalate Antivirus related tickets within SLA Agreements to minimize business disruptions. : To ensure customer satisfaction by providing a high-level, proactive in malware, viruses and vulnerability management. : Creating Dashboards, Queries and Reports, Server/Client Tasks, System Policies, Tagging, manage System Tree on ePO (ePolicy Orchestrator) and setting up Distribution Repositories Shares.: Creating VirusScan Enterprise exclusions for different technologies as per vendor's best practice.: Creating On Access, Access Protection and User Defined rules.: Ability to prioritize tasks on how they negatively impacting business. Show less

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  Performanta Technologies

  Jan 2013 - Jul 2019

  Information Security Analyst

  : 10+ years in IT Industry and 5+ years in Information Security space configuration, endpoint/user management, Logs analysis and software deployment via ePO Console.: Managing +10k Endpoints from 3 ePolicy Orchestrators, 5.3 and 5.9.: Project owner for Data Loss Prevention (DLP EndPoint) McAfee Device Control, and knowledge of HIPS.: Project Implementer: McAfee Endpoint Security 10.5, McAfee MOVE, Endpoint Security Adaptive Threat Protection, Endpoint Security Web Control, VirusScan Enterprise and McAfee Data Loss Prevention.: Good team player in logging Tickets for McAfee non-compliant systems and assisting End- User Support to resolve AV related installation issues.: Creating Dashboards, Queries and Reports, Server/Client Tasks (Update and Deployment Tasks), System Policies (On Access Scan Policies , Access Protection Policies) , Tagging, manage System Tree on ePO (ePolicy Orchestrator) and setting up Distribution Repositories Shares.: Creating McAfee VirusScan Enterprise Exclusions for different technologies as per vendor's best practice.: Creating and sharing McAfee SCCM Packages for newly built MTN systems on a weekly basis.: Creating and presenting the weekly coverage, compliance and threat/malware report. : Installation of updates, patches/hotfixes on ePolicy Orchestrator.: Ensure customer satisfaction by providing a high-level, proactive in malware, viruses and vulnerability management, support and escalation channels to minimize business disruptions. : Presenting Antivirus IS Changes before CAB and implementing the changes.: Project Management and ePO Infrastructure and Configuration documentation writing skills.: Microsoft SCCM Console 2012, RemoteApp and Desktop Web Access,: A good team player in logging Tickets for McAfee non-compliant systems and assisting MTNSA Technicians to resolve issues onsite, telephonic and remotely. : Nessus Security Center for vulnerability scanning across the environment. Show less

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  Standard Bank Group

  Jun 2019 - Nov 2019

  Endpoint Security Engineer

  : Managing 4 ePO’s for Angola, DRC, Malawi and Mozambique: McAfee ePolicy Orchestrator 5.9 and 5.10 installation, upgrading and management.: McAfee Endpoint Security 10.6 Antivirus installation, monitoring, investigative troubleshooting and configuration for the following products, Threat Prevention, Data Loss Prevention 11.3.2 McAfee Device Control, McAfee Firewall and SolidCore for Automatic Teller Machines.: Advanced Threat and Logs analysis and investigation experience.: Good working relationship with All Teams (SCCM, AD, SharePoint, etc) regarding AV related matters.: Resolve or escalate Antivirus related tickets within SLA Agreements to minimize business disruptions. : To ensure customer satisfaction by providing a high-level and proactive services to mitigate malware, zero day, and thorough investigations on threat related activities on the environment. : Creating Dashboards, Queries and Reports, Server/Client Tasks, System Policies, Tagging, manage System Tree on ePO (ePolicy Orchestrator) and setting up Distribution Repositories Shares.: Creating ENS and VirusScan Enterprise exclusions for different technologies as per vendor's best practice.: Creating On Access, Access Protection, On Delivery Email Scan Policies and User Defined rules.: Installation of updates, patches/hotfixes on ePolicy Orchestrator and on Client systems.: Currently growing my skills on McAfee Drive Encryption and Cybereason: Endpoint Protection, Show less

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  Dimension Data

  Feb 2020 - Aug 2024

  Senior Associate Security Analyst
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  Mobiliti

  Jun 2024 - now

  • Data Classification Engineer

    Jun 2024 - now

  • Data Classification Engineer at Mobiliti Group

    Jun 2024 - Aug 2024