Abdul Ahad

Experience

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  LuLu Group International

  Jun 2019 - Jul 2019

  Technical Support Intern
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  Vincent C Hub

  Aug 2020 - Feb 2021

  IT Support Specialist

  Address user tickets regarding hardware, software andnetworking· Walk customers through installing applications andcomputer peripherals· Ask targeted questions to diagnose problems· Guide users with simple, step-by-step instructions· Customize desktop applications to meet user needs· Direct unresolved issues to the next level of supportpersonnel· Follow up with clients to ensure their systems arefunctionalPerform basic hardware troubleshooting remotely. Show less

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  Saqi Digital

  Jul 2021 - Oct 2021

  Information Technology Technical Support

  Responsible for configuring and installing various network devices. Cisco Catalyst 3750-X. Cisco Catalyst 2960-S, Monitored and troubleshot network infrastructure to maintain service stability, network performance, and customer satisfaction. Configured and installed routers, switches, and wireless controllers. Corrected networking connectivity issues in wireless, routing, and switching; troubleshoot OSPF Network and configure STP. Managed Cisco Switches and security alerts on ports and laptops.  Monitored performance and analyzed network irregularities while maintaining users and groups in Active Directory. Managed employee and contractors onboarding and offboarding globally. Show less

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  IT Shield Security

  Nov 2021 - Feb 2022

  Network Operations Center Engineer

  Configured and installed various network devices and services (e.g., routers, switches,) Provided Level-1/2 support and troubleshooting to resolve issues and ensured system availability and reliability. Monitored network performance, maintained service stability, network performance, and customer satisfaction. Responded on the customer's problems in all Winter wonder land. Worked with TCP/IP protocol & configuration and Internet technologies.  Responsible for configuring and monitoring Cisco meraki switches and Cisco meraki based LAN management. Show less

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  Aspiring Technologies Co. Ltd.

  Feb 2022 - now

  Network Configuration and Management:Designing and configuring LAN and WAN networks.Switching and routing device configuration and management.Knowledge of network protocols (TCP/IP, DNS, DHCP).VLAN and subnet management.Troubleshooting network connectivity issues.Implementing network security measures (firewalls, VPNs).Firewall Configuration and Security:Configuring and managing firewall devices.Establishing and enforcing network security policies.Intrusion prevention and detection system setup.Implementing access control lists (ACLs) and security rules.Firewall log analysis and security incident response.IP Management and DNS:Managing IP address allocation and subnet planning.DNS configuration and troubleshooting.DHCP server configuration and management.IT Operations and Help Desk:Managing IT operations and ensuring the smooth functioning of systems.Incident management and troubleshooting IT issues.Help desk support for end users.Performing system upgrades and patch management.IT infrastructure monitoring and performance optimization.Customer Coordination and Presales:Coordinating with customers for Cisco product deployments.Understanding customer requirements and providing appropriate solutions.Conducting presales activities, including product demonstrations and presentations.Collaborating with sales teams to identify customer needs and propose solutions.Providing technical expertise and support during the sales cycle.Office 365 · Tenders · Routing · Communication Systems · SSL VPN · OSI Model · Domain Name System (DNS) · Dynamic Host Configuration Protocol (DHCP) · Subnetting · VLAN · Requirements Gathering · RFP · Process Analysis · Presales · Business Process · Analytical Skills · Virtual Private Network (VPN) · Transmission Control Protocol (TCP) · Border Gateway Protocol (BGP) · Network Troubleshooting · Telecommunications Systems · Networking Show less

  • Senior Services Engineer

    Apr 2024 - now

  • Information Technology Implementation

    Feb 2022 - Apr 2024