Reham Esmail

Experience

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  Oratech Information Technology (Raya Holding)

  Oct 2003 - Dec 2005

  Business Intelligence & Data warehouse Applications Consultant

  Worked in several projects using:• Oracle Discoverer • Oracle Report Builder• Oracle APIs• Oracle Financial Analyzer• Oracle Sales Analyzer • Oracle Warehouse Builder• Oracle OLAP• Oracle Express Server• Oracle Balanced Scorecard • Oracle Business Intelligence Enterprise Edition

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  Oracle

  Dec 2005 - Nov 2015

  Principal Business Intelligence Support Engineer

  Supported several Products:• Oracle Business Intelligence Applications • Oracle Business Intelligence Enterprise Edition • Oracle Discoverer As a member of the Support organization, delivered post-sales support and solutions to Oracle customers. This involved troubleshooting and resolving technical customer questions and issues regarding the use of Oracle BI Products via phone and electronic means. As a Principal Support Engineer, acted as the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle BI products. Have an understanding of Oracle products related to BI and in-depth knowledge of several products and platforms. In this position, acted independently while researching and developing solutions to customer issues. Troubleshot and resolved simple to highly complex technical issues related to OBIEE, OBIA and Discoverer at a functional and technical level. Show less

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  Freelancer

  Dec 2015 - Nov 2019

  Oracle Business Intelligence Consultant

  Worked in several projects using:- Oracle Business Intelligence Applications- Oracle Business Intelligence Enterprise EditionMade full Implementations of OBIA in different modules with their reports. Used OBIEE to develop customized Reports.

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  Oracle

  Nov 2019 - now

  Senior Advanced Customer Services FMW Engineer