Oleh Radkevych

Experience

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  Holding of emotions !FEST

  Apr 2013 - Sept 2015

  Head Waiter
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  Astoria Hotel Lviv

  Sept 2015 - May 2017

  Head Waiter
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  JagerWald

  Aug 2017 - Mar 2018

  Restaurant Manager
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  Turisto

  Sept 2018 - Jul 2019

  Booking Manager

  As an air ticket consultant, I was responsible for accurately informing customers about air tickets and other air transport products and guiding them through the process of purchasing air tickets on our company's website. My responsibilities included completing all necessary back-end tasks, such as issuing air tickets through Global Distribution Systems, making changes and processing refunds for air tickets, and providing post-sale support to customers. I offered exceptional, friendly, and fast online support and demonstrated a strong ability to anticipate and address customer service needs. I consistently adhered to quality expectations and standards, and I effectively suggested additional products and services to customers to increase the agency's sales. In summary, I am a knowledgeable and customer-focused air ticket consultant with a proven track record in providing support and driving sales. Show less

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  SoftServe

  Jul 2019 - Oct 2020

  Business Trip Manager

  I was responsible for providing accurate and up-to-date information to company employees about available options for air tickets, accommodations, insurance, and car rentals for business trips. My responsibilities included issuing air tickets through Global Distribution Systems (Amadeus, Galileo, Altea, Sabre), implementing changes and processing refunds for air tickets, booking accommodations, and arranging car rentals. I provided exceptional, friendly, and fast 24/7 on-trip support to travelers, and I was also responsible for money transfers to employees and accurately recording all cost items in the 1C system. I consistently anticipated and addressed customer service needs, and I adhered to quality expectations and standards while suggesting high-level options at the lowest price to minimize the company's expenses. Overall, I am a skilled and customer-focused travel consultant with a strong commitment to coordinating and supporting successful business trips. Show less

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  GlobalLogic

  Dec 2019 - Dec 2021

  I worked on a media application for a major company based in the USA that provides a podcast and streaming radio platform in multiple countries, including the USA, Canada, Mexico, New Zealand, and Australia. The service includes a wide range of podcasts and a music recommender system, as well as on-demand functionality and the ability to save and replay songs from live broadcasts in digital playlists. The project was developed on the Universal Windows Platform (UWP) and supported three platforms: Desktop, Surface, and Xbox One/Xbox Series X.As a tester on this project, my key responsibilities included manual testing of the media application on Desktop, Surface, and Xbox. I also created and updated detailed, comprehensive, and well-structured test documentation, and developed and applied testing approaches for new and existing features to meet client needs. I performed various types of testing, including smoke, sanity, and regression testing, and was responsible for identifying, recording, documenting thoroughly, and tracking bugs according to the bug lifecycle. In addition, I liaised with internal teams to identify system requirements and contributed to the continuous improvement of the testing process. Overall, I am a skilled and detail-oriented tester with a strong commitment to ensuring the quality and reliability of media applications. Show less I had the opportunity to work on a media application for a renowned Israeli telecommunications company that offered online TV, movies, and live radio to users. The service included over 100 Israeli TV channels and a radio system, as well as the ability for users to purchase content packages and save and play live TV shows. This project was developed for a variety of operating systems, including Tizen OS (Samsung Smart TV), tvOS (Apple TV), Android TV (Mi box), and Android mobile devices.As a QA tester, my main responsibilities included manual testing of the media application on a range of devices and operating systems. I also developed and applied testing approaches for new and existing features to meet client needs, and carried out various types of testing, such as smoke, sanity, and regression testing. I was responsible for identifying, recording, thoroughly documenting, and tracking bugs according to the bug lifecycle, and I worked closely with internal teams to identify system requirements. Overall, I am a skilled and detail-oriented QA tester with a strong focus on ensuring the quality and reliability of media applications. Show less

  • Quality Assurance Engineer | Local Team Lead

    Aug 2020 - Dec 2021

  • Associate Quality Assurance Engineer

    Dec 2019 - Aug 2020
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  RocketRoute

  Dec 2021 - Nov 2023

  Senior Quality Assurance Engineer | Team Lead

  I have been working on the aviation project of a leading aviation services company that offers innovative and smart technology for flight planning, fuel, and concierge services. The product, which is used by private and commercial pilots, airlines, business operators, as well as HEMS and SAR operators. It provides fast and easy-to-use access to everything an individual pilot or flight department needs to operate an aircraft and connect with service suppliers on the ground. It is available on any device (Web, Android, iOS) and works worldwide.As a tester on this project, my key responsibilities included manual testing of WEB and mobile applications, including functional, non-functional, API, and DB testing. I also communicated with the product and developers team, configured the testing environment using different browsers, and reported bugs using JIRA. I was involved in requirements analysis and covered the project with test documentation, including creating and updating detailed, comprehensive, and well-structured test documentation. Furthermore, I developed and applied testing approaches for new and existing features to meet client needs and performed smoke, sanity, and regression testing. I was responsible for identifying, recording, documenting thoroughly, and tracking bugs according to the bug lifecycle, as well as liaising with internal teams to identify system requirements. Show less

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  Inspirit

  Nov 2023 - now

  Senior Quality Assurance Engineer | Team Lead

  I currently play a crucial role in safeguarding the exceptional quality of an innovative invoicing platform focused on real-time online payment solutions for businesses. My QA expertise ensures the product meets industry regulations and the highest quality standards.Key Responsibilities and Achievements:Lead and mentor QA team members to enhance skills and ensure consistent quality practices.Plan and oversee testing activities to align with project timelines and objectives.Collaborate with cross-functional teams to ensure seamless release planning and execution.Analyze customer requirements and provide guidance to ensure effective implementation.Drive process improvements and implement innovative testing strategies.Coordinate with stakeholders to align deliverables with business and client needs.Ensure thorough validation of development outputs for quality and adherence to specifications.Promote a culture of collaboration, knowledge sharing, and continuous improvement. Show less