Rocio Costa

Experience

• 

  Colegios Marianistas

  Mar 2012 - Mar 2019

  English Language Teacher

  Plan and deliver English language lessons to students based on curriculum guidelines and educational standards.Create engaging and interactive lesson plans that cater to the diverse learning needs of students.Foster a positive and inclusive learning environment that encourages student participation and critical thinking.Assess and evaluate student progress through quizzes, exams, assignments, and other forms of assessment.Provide constructive feedback to students on their academic performance and areas for improvement.Develop and implement effective classroom management strategies to ensure a conducive learning atmosphere.Incorporate technology and multimedia resources to enhance the teaching and learning experience.Collaborate with colleagues to share best practices, resources, and strategies for effective teaching.Communicate regularly with parents or guardians regarding student progress and educational goals.Participate in professional development activities to stay updated on teaching methodologies and trends.Organize and supervise extracurricular activities, such as English language clubs or literary events.Stay informed about developments in the field of English language education and incorporate relevant updates into teaching practices.Create a supportive and inclusive classroom environment that values diversity and promotes a love for literature and language.Attend faculty meetings, parent-teacher conferences, and other school events as required.Collaborate with school administration to contribute to the overall improvement of the English language program. Show less

• 

  Hampton Inn by Hilton

  Dec 2018 - Oct 2022

  Oversee day-to-day hotel operations, ensuring efficient and smooth functioning of all departments.Manage the hotel's financial operations, including budgeting, forecasting, and financial reporting.Implement cost control measures to optimize operational expenses and maximize profitability.Conduct regular audits of financial processes to ensure accuracy and compliance with accounting standards.Coordinate with the accounting department to handle invoicing, billing, and accounts payable/receivable.Develop and maintain relationships with vendors and negotiate contracts to secure favorable terms.Supervise the human resources functions, including recruitment, onboarding, training, and performance management.Ensure compliance with labor laws, hotel policies, and industry regulations in all HR practices.Handle employee relations, addressing concerns, and fostering a positive and inclusive work environment.Implement and oversee employee benefit programs, payroll processing, and timekeeping systems.Collaborate with department heads to optimize operational efficiency and guest satisfaction.Implement and enforce operational policies and procedures to maintain high standards of service.Monitor and analyze key performance indicators (KPIs) to assess and improve overall hotel performance.Address and resolve operational challenges, implementing solutions to enhance hotel efficiency.Lead and motivate staff to achieve operational excellence and provide exceptional guest experiences.Stay informed about industry trends, competitors, and market conditions to make informed operational decisions. Managed administrative logistics of events planning, event booking, and event promotions. Show less Supervise the daily operations of the hotel front office, including the reception area, reservations, and guest services.Oversee the check-in and check-out processes, ensuring efficiency and a positive guest experience.Train and mentor front office staff on customer service standards, policies, and procedures.Coordinate with housekeeping and other departments to ensure seamless guest services.Handle guest inquiries, concerns, and special requests, resolving issues promptly and professionally.Maintain accurate records of room inventory, reservations, and guest information using hotel management software.Monitor and manage room availability, rates, and occupancy to maximize revenue.Conduct regular audits of front office procedures to ensure compliance with standards and policies.Collaborate with the sales and marketing team to promote room sales and special packages.Assist in creating and implementing front office policies and procedures to enhance efficiency.Provide leadership during shift operations, making decisions to address operational challenges.Conduct performance evaluations and provide feedback to front office staff for continuous improvement.Ensure compliance with safety and security protocols, addressing any concerns promptly.Monitor and manage the front office budget, contributing to cost-effective operations.Stay informed about industry trends, customer preferences, and competitor activities.Foster a positive and collaborative work environment within the front office team. Show less Greet guests upon arrival, providing a warm and welcoming atmosphere at the hotel front desk.Assist guests with check-in and check-out processes, ensuring accuracy in room assignments and billing.Answer inquiries from guests regarding hotel services, amenities, and local attractions.Handle reservations, cancellations, and modifications, ensuring accurate and up-to-date information.Process payments, collect deposits, and manage cash transactions in compliance with hotel policies.Provide information on room rates, availability, and promotions to assist guests in making informed decisions.Address guest concerns and resolve issues promptly, ensuring a positive experience during their stay.Coordinate with housekeeping to track room status and ensure timely availability for arriving guests.Maintain a tidy and organized front desk area, including the display of promotional materials.Utilize hotel management software to input and retrieve guest information, manage reservations, and generate reports.Collaborate with other hotel departments to facilitate smooth operations and enhance guest satisfaction.Assist in enforcing hotel policies and procedures, including safety and security protocols.Upsell hotel amenities and services to enhance guest experience and increase revenue.Stay informed about local events, attractions, and dining options to provide recommendations to guests.Handle telephone calls and direct inquiries to the appropriate department or staff member.Participate in training programs to stay updated on hotel procedures and customer service standards. Show less

  • Assistant General Manager

    Feb 2021 - Oct 2022

  • Front Office Supervisor

    Sept 2020 - Feb 2021

  • Front Desk Agent

    Dec 2018 - Sept 2020
• 

  MF Capital Partners

  Oct 2022 - Oct 2023

  Executive Assistant

  Provide comprehensive administrative support to the multifamily real estate executive team.Oversee office operations, including managing office supplies, equipment, and facilities.Coordinate and schedule appointments, meetings, and travel arrangements for executives.Prepare and edit correspondence, reports, and presentations related to multifamily real estate projects.Serve as a point of contact between executives, clients, and internal stakeholders.Manage confidential and sensitive information with discretion and professionalism.Track and maintain records related to multifamily property transactions, leases, and contracts.Implement and maintain efficient office systems to enhance overall workflow and productivity.Collaborate with property management teams to ensure smooth communication and operations.Assist in the organization and execution of multifamily real estate events and meetings.Handle multifamily property-related inquiries and provide information as needed.Contribute to the development and implementation of office policies and procedures.Support executives in project management tasks, including budget tracking and financial reporting.Introduced and optimized scheduling tools, leading to a 25% reduction in meeting-related time constraints and more efficient use of executives' time.Implemented proactive communication protocols, reducing response times and enhancing collaboration among team members.Played a key role in the successful completion of time-sensitive projects, showcasing effective time management skills and attention to deadlines.Coordinated training sessions on time management techniques, positively impacting the entire office's productivity and work-life balance. Show less

• 

  Charter Communications

  Dec 2023 - Feb 2024

  Senior Executive Assistant

  Provide High-Level Administrative Support: Deliver top-tier administrative assistance to senior executives, ensuring seamless management of their schedules, appointments, and travel arrangements.Liaison Role: Act as a key liaison between senior executives and internal/external stakeholders, facilitating smooth communication and collaboration.Prepare and Edit Communications: Craft and refine correspondence, presentations, reports, and other communications with precision and professionalism.Event Coordination: Plan and coordinate meetings, conferences, and other executive events, ensuring all logistics are handled efficiently.Research and Data Compilation: Conduct thorough research and compile data to support executive decision-making processes, contributing to informed strategic choices.Confidentiality and Professionalism: Manage sensitive information with discretion and uphold a high level of confidentiality and professionalism.Task Prioritization: Effectively prioritize and manage multiple tasks simultaneously, meeting deadlines and adapting to shifting priorities.Proactive Support: Anticipate and address the needs of senior executives to enhance operational efficiency and productivity.Team Collaboration: Work closely with the executive support team to ensure coordinated and efficient operations.Financial Management: Introduced efficient budget tracking systems, leading to more accurate financial forecasting and expense management.Project Completion: Contributed to the successful completion of projects under budget by employing effective financial management strategies.Resource Optimization: Spearheaded initiatives to enhance resource allocation, resulting in improved cost-effectiveness and resource utilization. Show less

• 

  Senior Resource Alliance, Area Agency on Aging Orlando, Florida

  Feb 2024 - now

  Senior Executive Assistant / Board Relations Liasion

  Executive Support: Provided seamless administrative support to senior executives, meticulously managing schedules, communications, and travel arrangements to optimize efficiency and enable strategic focus.Board Relations: Orchestrated smooth communication between executive leadership and the Board of Directors, preparing detailed agendas, comprehensive meeting minutes, and strategic reports to facilitate informed decision-making and governance.Strategic Partnership: Fostered collaborative relationships with board members, aligning organizational objectives with committee activities and strategic initiatives to drive impactful outcomes and enhance stakeholder engagement.Event Management: Directed the successful execution of several major events, including, State summits, annual galas, board retreats, etc., overseeing budgeting, logistics, and vendor relations to ensure exceptional attendee experiences and achievement of strategic event goals.Project Leadership: Lead initiatives at a high level, collaborating with congressmen and state representatives on impactful projects. Developed and implemented innovative initiatives such as cooling centers and emergency disaster procedures, now statewide and supported by government entities.Relationship Building: Cultivate positive relationships with staff, board members, donors, and stakeholders, enhancing organizational cohesion and engagement.Strategic Initiative Leadership: Spearheaded the development and implementation of cooling centers and emergency disaster procedures statewide, recognized and supported by government agencies for their impact on community resilience and safety.Government Collaboration: Facilitated partnerships with congressmen and state representatives on projects that have influenced policy and community welfare, demonstrating effective advocacy and leadership. Show less