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Maj Britt Lyndgaard

Maj Britt Lyndgaard

Secretariat of the Management

Followers of Maj Britt Lyndgaard1000 followers
location of Maj Britt LyndgaardCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    People and Department Manager - Support & Administration

  • Education

    • Falck

      2022 - 2022
      Falck Leadership Education

      Activities and Societies: Internal Falck Leadership education and network establishment across Falck

    • Metier

      2019 - 2019
      Leading SAFe

      Course is for leaders of a Lean-Agile change initiative to develop a Lean-Agile Mindset and apply the principles and practices of the Scaled Agile Framework® (SAFe®) to support Agile Teams, programs, and Program Portfolio Management. Coordinate and lead a Lean-Agile transformation at enterprise scale.

    • Lederne

      2017 - 2017
      Project Manager, including PRINCE2®

      The Project Management Education enables the Project Manager to plan, organize, manage and quality guarantee a project from idea to delivery through a great toolbox that includes PRINCE2®.Contents- PRINCE2® certification- Analysis of project background and its precondition for success, which includes frame setting, extent, contents and context- Planning of projects and establishment of a project organization- Estimation of resource use and allocation based on goals and… Show more The Project Management Education enables the Project Manager to plan, organize, manage and quality guarantee a project from idea to delivery through a great toolbox that includes PRINCE2®.Contents- PRINCE2® certification- Analysis of project background and its precondition for success, which includes frame setting, extent, contents and context- Planning of projects and establishment of a project organization- Estimation of resource use and allocation based on goals and milestones- Reporting and follow up based on the PRINCE2® methodAchievements- Professional handling of the Project Manager role- Specific tools to trigger ownership and teamwork in the project- Relevant and efficient communication around the project- Ability to use PRINCE2® as Project Manager of a project Show less

    • Compass

      2016 - 2016
      Green Belt LEAN manager

    • Brahma Kumaris

      2016 - 2016
      Meditation

      Meditation is time taken for quiet reflection that enables us to come back to a centred place of being. At the end one becomes more balanced, energized and robust which are important inner qualities when leading a fastpaced life. Courses attended:- Inner leadership (4 days), Positive thinking (4 days), How to meditate (4 days)

    • LEO Pharma A/S

      2012 - 2012
      GLL Growing LEO Leaders

      Module 1: LEO business, strategy and values - 3 days in DublinModule 2: Situational leadership, coaching - 3 days in AthensModule 3: Authentic leadersip, change management, executive management - 3 days in Frankfurt

    • Mannaz

      2011 - 2011
      Leadership Training

      Contents- MBTI - Leader portrait, 360 - Leader feedback - Individual Coaching- Module 1: Strategical leadership- Module 2: My leadership- Module 3: Group management- Module 4: Change management- Leadership network to meet during and after education

    • Himmelev Gymnasium

      1983 - 1986
      General Certificate of Secondary Education Mathematical & Social science

    • Margretheskolen

      1977 - 1983
      Municipal primary and lower secondary school

    • Danmarks Tekniske Universitet

      2014 - 2014
      Part of Diploma in Leadership - 5 ECTS Change processes in organizations Grade at oral examination: 10

      Analyze and lead organizational change processes. Final assignment on top-down vs bottom up decision making in organizational change projects, and ALC (Action Learning Consulting) as an alternative to top-down/bottom-up.

    • Danmarks Tekniske Universitet

      2015 - 2015
      Part of Diploma in Leadership - 5 ECTS Management and organisation 2: Organization, Management and Strategy Grade at oral examination: 10

    • Danmarks Tekniske Universitet

      2013 - 2017
      Final Diploma work in Leadership - exam grade: 12 Organizational change management - difficulties, unintended side effects and how to make it a succes Topgrade 12

      Theories in final diploma work- Graves values: Test and model- Bolman & Deal's four organizational frames: Structural, HR, Symbolic and Political- Schein's 3 organizational cultural levels: Artefacts/behaviour, Values/norms, Basic assumptions- Maslow's hierarchy of needs: From Physical needs to Self actualization- Karl E. Weick's organizational theories and thinking within social constructivism.

    • Danmarks Tekniske Universitet

      2013 - 2013
      Part of Diploma in Leadership - 5 ECTS Strategic Human Management 1: Management of dynamic Relations Grade for paper: 7

      Focus is on the dynamic relations between management and employees, the dynamic relations the employees in-between, and interactions creating organizational processes and potential (whilst being a result of same). Themes in module are self-management, leadership, motivation, narratives, and impact of organizational values, processes and identities.Learning is primarily based on theory, praxis, cases, reflection and dialogue.My final assignment centered on teams with focus on team… Show more Focus is on the dynamic relations between management and employees, the dynamic relations the employees in-between, and interactions creating organizational processes and potential (whilst being a result of same). Themes in module are self-management, leadership, motivation, narratives, and impact of organizational values, processes and identities.Learning is primarily based on theory, praxis, cases, reflection and dialogue.My final assignment centered on teams with focus on team phases/development, existential & motivational dilemmas, individual defensive mechanisms and motivation, Show less

    • Danmarks Tekniske Universitet

      2013 - 2013
      Part of Diploma in Leadership - 5 ECTS Strategic Human Management 2: Management of Learning and qualification Relations Grade at oral examination: 10

      The leader as a central partner when handling personal and professional employee development. Central themes: Learning/reflection, culture/manners, competence development, leadership platform and coaching. Final assignment on- Strengths and relevance of reflection- Reflection/learning processes/cycles (Dewey)- Learning in/over action (Schön)- Single and Double loop learning (Argyris & Schön)

    • Danmarks Tekniske Universitet

      2015 - 2015
      Part of Diploma in Leadership - 5 ECTS Management and Organisation 1: Processing Organisation Grade for paper: 12

      Increase awareness on internal and external organizational relations' impact on managerial and organizational initiatives. Final assignment includes analysis based on Kotter's 8 steps and Kotter & Schlesinger's theories on resistance and how to overcome the resistance.

    • Danmarks Tekniske Universitet

      2015 - 2015
      Part of Diploma in Leadership - 5 ECTS LEAN Management - Methodologies and Tools Grade for paper: 7

    • Handelshøjskolen i København / CBS

      1987 - 1991
      BA English/German Business Language

    • Danmarks Tekniske Universitet

      2016 - 2016
      Part of Diploma in Leadership - 5 ECTS Innovation - Methodologies and Tools Grade at oral examination: 12

    • Danmarks Tekniske Universitet

      2013 - 2013
      Part of Diploma in Leadership - 5 ECTS Operational Leadership 2: Professional Leadership Grade at oral examination: 10

      The Leadership concept is put into perspective through historical leadership theories, understanding of complex organizations in constant change and the ability to maneuver on more levels. The ability to be able to reflect on own leadership praxis is essential to understand and master!My examination paper was basically a reflection on my own leadership focusing on- how to reflect on what is essential (Protreptik)- finding own leadership values through leadership tool from… Show more The Leadership concept is put into perspective through historical leadership theories, understanding of complex organizations in constant change and the ability to maneuver on more levels. The ability to be able to reflect on own leadership praxis is essential to understand and master!My examination paper was basically a reflection on my own leadership focusing on- how to reflect on what is essential (Protreptik)- finding own leadership values through leadership tool from Lederne- investigation of own narrative praxis- identification of own communication pattern (domain theory) Show less

    • Danmarks Tekniske Universitet

      2013 - 2013
      Part of Diploma in Leadership - 5 ECTS Operational Leadership 1: Management and Communication Grade for paper: 7

      The connection between personal communication and praxis is identified in order to improve leadership communication, identity and competencies. Learning is facilitated through theories, praxis, discussions, cases and reflectionsMy final assignment focused on communication including - epistemology: Social constructionism vs. realism - making sense and coordinate action: CMM (Coordinated Management of Meaning)A personal action plan for my personal leadership development… Show more The connection between personal communication and praxis is identified in order to improve leadership communication, identity and competencies. Learning is facilitated through theories, praxis, discussions, cases and reflectionsMy final assignment focused on communication including - epistemology: Social constructionism vs. realism - making sense and coordinate action: CMM (Coordinated Management of Meaning)A personal action plan for my personal leadership development was made Show less

  • Experience

    • A.P. Moller - Maersk Group

      Jan 1991 - Jan 1995
      Secretariat of the Management

    • VM Data

      Jan 1995 - Jan 1997
      Sales and Mkt. Assistant

    • ACNielsen

      Jan 1997 - Jan 2000
      EA to American CEO

    • Gordios People

      Jan 2000 - Jan 2001
      Office Manager and Coordinator

    • Triion A/S

      Jan 2001 - Jan 2002
      Administrative Coordinator

    • Rockwool Group

      Jan 2002 - Jan 2005
      Marketing Coordinator

    • LEO Pharma A/S

      Jan 2005 - Dec 2016

      Role- Lead the final centralization of administration in Global R&D- Transfer, hire and lead new employees - up to 26 - Further increase customer orientation towards 800+ global internal customers- Rethink, redesign end implement new internal support and processes- Keep a high stakeholder management whilst leading a controversial departmentAchievements- Increased customer experience of proximity with one-point-of-contact - Transfer time-consuming self-service to our one-stop-shop support- Enhanced PA functions towards managers at all levels in R&D- Savings of DKK 100.000 per month through a students team- Efficient and reliable processes with a new backoffice team- Increased competencies and motivation in own department- All my employees use LEAN, transparency and boards Show less Role- Design and establish a new centralized administration in R&D- Transfer current and hire new employees - a total of 16- People manage and develop 4 new teams with team leads- Present and sell the support to 500+ R&D managers and employees- Keep top management informed on progress and KPIs- After 1 year revitalize department based on stakeholder survey- Additional role: Change Leader of SAP implementation- Managements Representative in "Environment, Health and Safety" Achievements- Establishment and teambuilding of 4 new teams - Design and implementation of new IT platforms- Standardized processes based on stakeholder management- Reduced processing time from 1,5 to 0,4 days on goods ordering in SAP- Higher level of Right-first-Time on travel settlement a.m.- Standardized (Kanban) inventory and re-ordering- From 20 to 1 compliance document forwarding matrix- Trained and well-educated employees working with passion- Implementation of LEAN and whiteboard meetings- A new customer oriented culture and can-do mindset- Continuous development of support Show less Role- Establish and manage Regulatory Affairs' administration- Motivate and manage resources - 6 administrators and 13 students- Through high stakeholder management develop palette of support- Managements Representative in "Environment, Health and Safety"- Change Agent of SAP implementationSupport in the department- 1st level IT support, Intranet assistance and publications- Budget assistance, Expense settlement- Facility Management, Working environment- On/off boarding, Travel assistance- Personal assistants to directors and the Vice President- Student assistance, Ad hoc assistance Show less

      • Department Manager of Global Research & Development Administration and Support

        Jan 2016 - Dec 2016

      • Department Manager of Global Development Administration and Support

        Aug 2014 - Dec 2015

      • Department Manager of Regulatory Affairs Administration and Support

        Jan 2009 - Jul 2014

      • From temp. to Team Leader to Department Manager

        Jan 2005 - Dec 2008

    • Prosedo

      Jan 2017 - Jan 2020
      COO and Key Account Manager

      Roles- Deputy Head and Key Account Manager- Manager of Implementation Team- Start-up Manager of Support Team- Facility/Office Manager- Project Leader, Presenter and trainerAchievements- A structured roll out of software to new and existing customers- Implementation of Support Team tools, like Zendesk and KPI boards- Streamline internal and external activities & processes with LEAN- Heading projects like "More users" and "Training customers"- Positive and efficient relations with our customers and their customers- Managing expansion and maintenance of office - Training and digitization of boards of directors Show less

    • Falck

      May 2020 - now

      Department Manager of 3 BtB teams with Supervisors:Falck Teknik Project Team - being responsible for- Navision improvements in corporation with consultants- Contracts, price structure, master data in Navision- Subcontractors contact and booking Falck Teknik Support Team - being responsible for- KAM/TAM/Fire specialist backup and service order creation- Push service orders to fitters and subsequent close corporation- Invoicing to customers with special requirementsFalck Teknik Operational Team - being responsible for- Manage subscription customers in Navision - Minor customers: Create service orders, WO and forward invoices- Extract statistics, reports and budgets from Navision- Execute updates, automation and cleanup lists in NavisionMy focus areas1. Maintain a stable and customer-oriented operation with Supervisors2. Ensure steep competence enhancement & optimization through busy days3. Strong collaboration within management group4. Build the most ambitious and doable strategy Show less Department Manager of 3-5 BtB/BtC teams:Falck Auto Team BtB/BtC being responsible for:- Bonuses and complaints- Support to bonus car workshops- 2nd level customer support- Systems: Salesforce, ScalePoint, OutlookFalck BtC Team being responsible for:- Refunds, controlling and DIBS payment- 2nd level customer support- Systems: Salesforce, DIBSFalck Technique Team BtB being responsible for:- Contracts, pricing and invoicing- KAM/Sales backup/administration- Push of orders to fitters- Refill equipment orders- Systems: Salesforce, Navision, SAP, SimatechResults during 1st year- Evolving department into 5 self-governing Teams based on responsibility, engagement, structure and transparency- LEAN board/digital work and KPIs improving flow and focus in daily operations as well as team spirit - Work descriptions on all critical processes- Ongoing description & improvement of flow in operations and with involved partners- Clean-up & simplification in task mgmt. system- Most important: Leading an extremely busy department through Covid-19 ensuring efficiency, transparency, availability, a good working environment and co-operation. Show less

      • Board member (mgmt) in HK Uddannelse og Kompetencefond

        Jan 2022 - now

      • Department Manager of Falck Teknik Administration

        Feb 2023 - now

      • Department Manager of Business Support East

        May 2020 - Jan 2023

  • Licenses & Certifications

    • Leading SAFe

      Métier
      Nov 2019

    • SharePoint 2010

      4D Konsulenterne
      Dec 2014

    • CPR/AED/First Aid

      Falck
      Jan 2023

    • Project leader

      Lederne - Danmarks største lederorganisation
      Jan 2017

    • Network leader

      Lederne - Danmarks største lederorganisation
      Jan 2017

    • Growing LEO Leaders Programme

      LEO Pharma
      Oct 2012

    • PRINCE2 Foundation

      AXELOS Global Best Practice
      May 2017

    • Working environment

      LEO Pharma
      Jan 2009

    • PADI Open water diver

      PADI
      Jul 2018

    • LEAN Manager

      Compass
      May 2016

  • Volunteer Experience

    • Turleder

      Issued by Dansk Vandrelaug on Nov 2024
      Dansk VandrelaugAssociated with Maj Britt Lyndgaard

    • Mentor

      Issued by Maj Britt Lyndgaard on Jan 2014
      Maj Britt LyndgaardAssociated with Maj Britt Lyndgaard

    • Volunteer at Corona Hotlin

      Issued by Rigspolitiet / Røde Kors on Mar 2020
      Rigspolitiet / Røde KorsAssociated with Maj Britt Lyndgaard

    • Divers gathering litter

      Issued by Os om havet on Jul 2018
      Os om havetAssociated with Maj Britt Lyndgaard

    • Arrange local litter gathering event

      Issued by Danmarks Naturfredningsforening on Jan 2017
      Danmarks NaturfredningsforeningAssociated with Maj Britt Lyndgaard

    • Volunteer in Refugees' Language Cafe

      Issued by Danish Refugee Council / Dansk Flygtningehjælp on Jan 2017
      Danish Refugee Council / Dansk FlygtningehjælpAssociated with Maj Britt Lyndgaard