Ann-Sofi Grantham

Experience

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  American Hi Tech Inc

  Jan 2003 - Sept 2005

  Account Executive

  A full service audio visual rental resource for corporate events, exhibit programs, trade shows and conventions of all sizes. Purpose:Developed and maintained professional relationships with each customer account.Actions:Ensured customer satisfaction through receiving, planning, preparing, tracking, coordinating and follow-up of customer requests.Pro-actively organised, motivated and directed personnel in daily tasks, utilising analytical, technical and networking skills to troubleshoot all problem areas for complete customer satisfaction.Developed and coordinated sales and direct marketing efforts towards the target market. Result:Created a customized plan of action for each client by understanding each client’s individual needs and expectations and adapting my strategies accordingly. Show less

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  European Game and Entertainment Company (EGET)

  Oct 2005 - May 2009

  Purpose:Responsible for maintaining and development of EGET's key customer account.Actions:Follow up and analysis of customer site specific revenue.Participate in, support and evaluate new business opportunity projects and/or product ideas together with Paf in close co-operation with selected EGET teams.Produce business calculations and business cases to support decision making.Responsible for customer business objectives and priorities on a 1 year horizon as well as maintaining and communicating the same to relevant people within EGET.Actively involved in EGET's scrum process contributing from a business aspect.Participation in prioritisation meetings and maintenance of Business Value tool as a selection criteria for user story prioritisation.Accountable for customer satisfaction and required actions in order to improve the same within different departments and management in EGET.Follow customer operations closely by participating in and arranging steering group and operational meetings. Result:Responsible for negotiating and securing the Paf/EGET annual frame budget for 2007 (5.6 million €). Show less Purpose:Responsible for EGET key customer accounts: Paf.fi (67 million € turnover), Paf.se (22 million SEK turnover) and GamArena.Actions:Internal customer spokesperson for each.Responsible for improving customer's business operations by increasing sales or decreasing costs.Actively involved in customer's business development by identifying new business opportunities and developing the relationship in a proactive and creative way.Commercial work (quotations, proposals, agreements).Creation and implementation of Key Account Strategy Plan.Accountable for customer satisfaction and required actions in order to improve the same.Follow customer operations closely by participating in and arranging steering group and operational meetings.Results:Responsible for improving EGET revenue; played a vital role in securing 5.6 million € (Expert Services) and 6.1 million € (License Fees) in revenues from existing customers by successfully being accountable for 3.2 million € in Project Agreements from Paf. Show less

  • Business Owner

    Mar 2008 - May 2009

  • Key Account Manager

    Oct 2005 - Mar 2008
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  Paf - Play among friends

  May 2009 - Jan 2019

  Purpose:Responsible for Paf's development, growth, offering and operations within product area. Actions:Manage the team and day to day operations. Evaluation of related products and possible new partners.Management of the relationship with the 3rd party provider (key account management) as well as other content providers within the area of expertise.Contract responsibilities.Act as an evangelist for the product within Paf. Support and cooperate with the sales organisation in promoting the product.Operational- and purchase decision making.Responsible for maximising the product revenues in cooperation with market organisations.Responsibility for creating the quarterly forecast for the product unit (budgeting).Result:Successful launch of several new software development projects and continuous growth within product area. Show less Purpose:Leading the product integrations team for all 3rd party software integration projects. Actions:Management of the relationship with the 3rd party providers' technical stakeholders. Helping Product Owners build business cases, gathering requirements and setting specifications. Maintaining existing integrations, and helping the respective Product Owners and Sales Managers in discovering the possibilities of the already integrated products. Keeping up-to-date with partners and the industry in order to enable new games or new platforms creating more value for the players and company.Working with a large number of internal and external stakeholders.Result:Successfully leading a team and technical projects launching third party software and providers in line with company strategy. Show less Purpose:Create conditions for maximising and optimising each country organisations' business goals.Actions:Act as the overall facilitator between the different country organisations and in relation to the rest of the Paf organisation.Lead and manage market entry development projects.Actively participate in the complete market entry process (including but not limited to, country mapping and assessment, creation of business strategy and objectives as well as the final market entry plan, business case and establishment of the local capability).Represent the country organisation in different internal and/or external processes, tasks, issues and forums.Deliver needed tools, know-how and best practises in regards to different market establishment related processes, tasks and issues.Preparation and coordination of budgets for the country organisations as well as financial reporting and other measurement follow-ups. Result:Part of team that successfully negotiated and closed a partnership deal with a major La Liga football team as well as the ontime launch into Spain. Show less

  • Head of Products

    Aug 2014 - Jan 2019

  • Head of Integrations

    May 2011 - Aug 2014

  • Product Manager, EMEA

    May 2009 - May 2011
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  Konecranes

  May 2019 - now

  Product Owner

  Port Solutions (Digital Transformation, IoT, Industrial Internet)