Tamia Graves, MBA

Experience

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  United States Army Reserve

  Oct 2002 - Jul 2008

  Signal Support System Specialist

  * Installed, maintained, and troubleshoot Telecommunications support equipment and terminal devices* Installed and monitored radio transmitting and receiving equipment components, maintained mobile communications, and assured intrastate communications quality and integrity.* Initiated action for integrating signal systems and networks* Provided technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment.* Identified, diagnosed and resolved problems of low complexity affecting network availability and performance* Configured routers, switches, hubs, and other network devices* Interact with clients and customer to know system requirements* Research system issues, plan solutions, and recommend systems.* Perform system testing with live data* Assist with the implementation of new systems Show less

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  UPS

  Oct 2006 - Nov 2012

  * Serviced as the point of contact for customer service and technical issues.* Developed systems for data collection and reporting criteria* Compiled data for auditing and analysis* Designed reports including statistical summaries and comparisons using graphs and pivot tables.* Analyzed, created, and presented reports from databases* Processed procurement requests in support of the strategic mission* Managed administrative and technical projects* Served as the technical point of contact as SharePoint Administrator * Backed up data files on a Monthly basis * Assisted in implementing new initiatives to strengthen, facilitate, and integrate programs* Provided technical assistance and supported upper management staff in a variety of matters relating to application of planning systems and management programs to meet mission requirements.* Organized meetings, prepared agendas, documented action items, reviewed invoices, and monitor program performance Analyzed Administrative programs to improve office effectiveness and efficiency* Analyzed Administrative programs to improve office effectiveness and efficiency* Researched and evaluated new and emerging methods and best practices for web product development and web project management* Provided advice and support for the department to include time keeping, logistics, facilities, records management, security, and/or health and safety. Show less * Managed several projects related to network changes using Microsoft Project and PowerPoint.* Served as team lead while implementing numerous projects* Researched system issues and provided recommendations on possible solutions* Performed proper trouble ticket entry and administration.* Analyzed Administrative programs to improve office effectiveness and efficiency* Proactively monitored network performance and maintain data integrity in a Global Wide Area Network (WAN) infrastructure, utilizing monitoring tools such as Tivoli, NetQos, & Concord eHealth.* Remotely accessed Cisco Routers, Switches, and Access Points via telnet sessions to resolve network outages utilizing the proper commands and scripts.* Performed high level troubleshooting, utilizing Network Management Systems (NMS), network scripts and report analysis to resolve customer outages in a timely manner* Assisted in the development and implementation of training plans for NOC personnel.*Initiated alternative communication facilities to circumvent network outages and restore customer operations in a timely manner.* Reviewed, analyzed, promoted, and implemented awareness of UPS enterprise-wide information technology (IT) security and/or system development life policies and standards* Developed Standard Operating Procedures (SOP’s) and system requirements and training programs and materials* Interfaced with telecommunications service providers to report, investigate and resolve network outages* Trained and developed new technicians to ensure that business goals and objectives set by management are met.* Proactively initiated investigation of network problems reported affecting any user of the UPS Corporate network, continue until resolution* Designed reports including statistical summaries and comparisons using graphs and pivot tables.* Planned and Coordinated technical conferences, department events, workshops, and meetings Show less

  • SENIOR PROGRAM ANALYST

    Jun 2011 - Nov 2012

  • Network Operations Center Analyst

    Oct 2006 - May 2011
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  U.S. Census Bureau

  Dec 2012 - Jun 2013

  Budget Systems Analyst

  * Prepared and edit narrative justifications and projected funding needs* Performed budget formulation and execution analysis.* Analyzed and tracked program spending and variances* Participated and provided technical and factual details in budgetary meetings with Department Management, Office of Management and Budget (OMB), and Congressional staff.* Developed and rendered interpretations of Executive orders, OMB guidelines, directives, policies, and precedents within and across agency lines;* Reviewed bureau and office budget submissions for reasonableness, accuracy, and conformance with procedures and guidelines * Analyzed and executed the reprogramming and reallocation of appropriated funds* Monitored, analyzed and tracked budget obligations and expenditures for assigned program and support functions.* Developed cost-benefit analyses for recommending changes in selected funding and budget plans.* Planned the timely acquisition and use of funds through time-phased allotments and transfers of funds* Developed new methods and techniques of budgeting and forecasting long-range funding needs * Exercised judgment to develop specific objectives and devises new methods, techniques, and criteria pertaining to such matters as identifying trends and patterns in budget information* Developed Standard Operating Procedures (SOP’s) and system requirements and training programs and materials.* Provided execution guidance to program managers* Analyzed Administrative programs to improve office effectiveness and efficiency Show less

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  Smithsonian Institution

  Jun 2013 - Jun 2014

  Management and Program Analyst

  * Provide customer and technical support to clients in regards to the Facility management Systems* Develop queries to retrieve information from the Computerized Maintenance Management System (CMMS) data exports.* Identify and analyze problems facing management.* Assist in implementing and coordinating a variety of management programs and activities impacting the Smithsonian’s operations.* Create job plans and schedules for asset maintenance* Support the maintenance of existing applications software* Plan, develop, schedule and conduct systems acceptability tests of modernization and production systems* Develop guidelines and procedures to capture facility information necessary to make critical facility decisions. * Analyze and evaluate the effectiveness of program managerial operations in meeting established goals and objectives* Contribute to defining policies and procedures to effectively implement the department’s web and online resource management* Serves as the departments SharePoint Administrator/ support for environment and tools * Provide detailed statistical analysis of database information for use in production control, budget office, contract work or managerial reports* Prepare statistics and analysis of all database records for the unit's performed work, and supports data for satisfactory and/or non-satisfactory application of the CMMS standards* Participate on a team designing, developing, testing, and implementing software for complex programs* Organize and conduct weekly status meetings Lead meetings, prepare agendas, document action items, and monitor program performance. Show less

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  U.S. Department of the Treasury

  Jun 2014 - now

  * Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.* Create and modify system requirements for the IRS tax processing systems* Develop specifications, diagrams and flowcharts for programmers to follow* Analyze system requirements and specifications to ensure that they comply with IRS standards.* Work closely with developers and testers ensure technical compatibility and user satisfaction* Plan the sequence of actions necessary to accomplish the assignment which entails coordination with others outside the organizational unit and development of project controls * Schedule maintenance activities during off-peak usage periods* Support the maintenance of existing applications software.* Adapt to guidelines or precedents to the needs of numerous system tasks. * Resolve problems such as defective hardware components or corrupted software* Consistently obtain knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area within the organization * Oversee implementation, coordinating tests and observing initiation of the system to validate performance * Run tests to verify operability and functionality * Implement systems security plans and policies and preventive maintenance schedules Show less

  • Supervisory Information Technology Specialist

    Aug 2020 - now

  • Information Technology Project Manager

    Dec 2017 - Aug 2020

  • Systems Analyst

    Jun 2014 - Dec 2017