Danfloyd Ebina

Experience

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  Ability Online Support Network

  Jan 2019 - Oct 2021

  Peer Mentor

  - Assisted with online support for youth with disabilities. Interacting through forum discussions on an online platform. - Created a judgment-free zone for youth and young adults to speak and collaborate with different activities on Forums. - Contributed to conversations in group chats about mental health and questions.

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  University of Guelph-Humber

  Jun 2019 - May 2021

  START Leader (Student Ambassador)

  - Oversaw 400+ student recruitment calls, tours, and orientation on Campus in a fast-paced, changing environment - Coordinated with 1-6 families and counseling prospective students, while assisting 20+ first-year student leaders through training for continuous improvement - Displayed high levels of communication with families while collaborating with other staff and student leaders

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  UL Lawyers

  Nov 2019 - Apr 2020

  Law Student Intern

  - Utilized CanLii, Westlaw while working adjacent to a team of interns and paralegals. - Processed and organized files that were related to short-term and long-term disabilities/slips and falls. - Organized invoices and conducted client interviews

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  RBC

  Oct 2021 - Nov 2023

  - Responsible for rebalancing 50+ fraud accounts daily to recover and mitigate fraud losses for personal and business accounts- Oversaw Chargeback rights regarding Visa transactions in tandem with Pre-Arbitration. - Held accountability towards policy, cut-off dates and supported fraud operations through back-end maintenance and support for fraud operations. - Delegate coaching and file audit errors- Utilizing, VROL, Fraud UI, TSYS, Excel VBA - Acting as the first point of contact for Clients with security concerns regarding unauthorized transactions and phishing calls.- Communicated trends and statistical reports with account management teams, and Fraud Operation managers- Directed and advised clients to meet their immediate security needs and provide tailored solutions to prevent fraud losses. - Utilized multiple tools, (TSYS, TS2POP, UCC, Cardinal VISA, WFO, Excel, Word, WebEx)

  • Fraud Officer Account Management

    Jul 2022 - Nov 2023

  • Fraud Analyst

    Oct 2021 - Jul 2022
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  EQ Bank | Equitable Bank

  Nov 2023 - now

  Senior Fraud Detection Analyst

  Programs: TMX, FIVE9, INTERAC, SQL, CRM Microsoft, TRANSUNION, Excel, Microsoft Teams, Office 365, CST (Customer Service Tool), Trulioo- Oversaw Alerts from Warnings, Denied Transactions, TMX Threat Metrix Alerts ATO- Utilized LexisNexis Cyber Security Risk Management to see logins, transfers and device/ip addresses- Utilized SQL to pull data for information matches and gaps - Utilizing KYC for on-boarding customers for prevention resulting in mitigating risk to the bank- Conducting investigation ATO in tandem with investigations Show less