Shefali Kalra

Experience

• 

  TAJ Jai Mahal Palace (Jaipur)

  Jul 2012 - Jun 2013

  Intern
• 

  Taj Hotels Resorts and Palaces

  Jul 2013 - Nov 2015

  • Training the fresher’s on front office operations • Supervising works like- • Training and guiding staff for prompt guest services and engagements with regards to their reservations and stay • Planning and coordinating VIP & group movements • Handling guest complaints, interactions, requests and feedback • Supervise the billing and cash processes to ensure compliance with company standards• Scrutinize all guest comment cards and feedback closely• Inter-departmental co-ordination to ensure satisfaction & security • Managing stock procurement and management • Executing dedicated trainings on cashier duties and responsibilities• Executing dedicated trainings on travel desk duties and responsibilities Show less

  • Duty Manager

    Sept 2014 - Nov 2015

  • Duty Manager

    Jan 2014 - Jan 2015

  • HOMT

    Jul 2013 - Sept 2014
• 

  Umang Jaipur

  Nov 2015 - now

  Special Education

  Umang is a recognised and registered NGO working towards rehabilitation of persons with disabilities. We currently provide services to the largest number of people with brain damage in Rajasthan.