Heath Alls

Experience

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  Children's Health

  May 2008 - Jun 2013

  Medical Technologist

  Technologist in blood banking/transfusion medicine and tissue banking

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  Texas Health Resources

  Jul 2013 - Dec 2017

  Lead Technologist/Supervisor - Blood and Tissue Bank

  -Technical supervisor for Texas Health Resources Presbyterian Hospital Dallas -Lean Six Sigma Yellow belt-Create and edit forms, policies, and procedures -Perform monthly Transfusion Summary Reports -Oversee and review antibody workups -Review all QC activities to meet compliance with FDA, CAP, and AABB accreditation -Key Operator training for the Ortho Vision immunohematology analyzer -Submit and review proficiency testing -Review all result reporting -Conduct various validations related to new products, reagents, and equipment-Perform and compile all competencies for employees within the department -Assist the oversight, storage, and dispense of human tissue products Show less

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  Bloodbuy

  Jan 2018 - Apr 2020

  Customer Success Manager

  -Ensure customers achieve the highest level of value from the Bloodbuy platform -Provide customer on board training, offer related industry expertise, service routine and urgent customer requests, and conduct business reviews with customers-Offer technical experience to support the growth and successful outcome of the customer-Prioritize the customer voice to help support the growth and operations of Bloodbuy while collaborating with the executive, sales, marketing, and software development teams -Support customer sourcing and procurement needs-Collaborate in new business initiatives, proposals, and endeavors to further the growth and success of Bloodbuy Show less

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  Carter BloodCare

  Apr 2020 - now

  Client Relations Manager

  -Develops and sustains client relationships with existing and potential industry clients at multiple levels ensuring complete satisfaction with products and services -Personal ownership of daily client communications; promptly answer incoming calls/emails and provide appropriate level of service and issue resolution while providing a superior customer experience -Make outbound client satisfaction calls/emails and enter data into client update system; track contacts and organize calls-Respond to and document all customer incidents initiated by serviced institutions-Maintain and update account records reflecting all correspondence and service contract status-Continuous participation in the development, implementation, and monitoring of account provision and maintenance of service including, contract initiation, assignment, amendment and inspections; hospital forums, client meetings, mock accreditation audits, and appropriate interdepartmental meetings as they relate to client accounts-Participates in internal staff meetings and educational opportunities; set and attend trade shows with prospective clients-Research, develop and edit client satisfaction survey while actively monitoring response rate and taking action to improve response rate-Plan, research, write, edit, produce and distribute various client communications -Plan, write and edit on-boarding client account, technical, quality metrics and other applicable presentations for account maintenance Show less