Leonardo Silva

Experience

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  Imac Informatica

  Feb 2001 - Jul 2002

  Hardware Technician

  - Hardware maintenance;- MS support (level 1 & 2)- Provide Microsoft training.

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  Emerson Process Management

  Jul 2002 - Jun 2008

  Network Administrator

  - Managed network infrastructure, routers, switches, as well as network services as DHCP, WINS, DNC and Remote Access.- Developed and implemented disaster recovery plan intended to set procedures to recover and protect IT infrastructure in the event of a disaster.- Created new IT policies and procedures, introducing ITIL concepts and best practices to the daily activities.- Represented Latin American on the Architecture Review Board group, being responsible for discussing and evaluating future global technology solutions for Emerson Corp. and supporting local IT during implementation process.- Coordinated VoIP solution project to integrate sales branches and Emerson's main office. It has been responsible alone to cut down 25% of phone costs.- Provided support installing, diagnosing, repairing and maintaining personal computers to ensure optimal workstation performance.- Assisted in developing long-term strategies and capacity planning for meeting future desktop/laptop hardware needs.- Implemented network asset management tool – Solarwinds, creating trigger to alert in case of network issues / failures, reducing significantly the downtime.- Supported new Emerson’s branch site implementation, managing router’s installation, switches, servers and the telephone system’s configuration.- Coordinated in-company Microsoft Office Suites and AutoCAD trainings, preparing employees to receive software releases. Show less

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  FLSmidth

  Jun 2008 - Aug 2014

  - Performed site assessment and processes redesign for logistic department, creating a specific solution to manage sales orders invoicing and shipment procedures. - Coordinated the reimplementation of Export Module (Afill) in Microsiga, identifying bottlenecks and opportunities to improve current processes, including the redesign the output requirements to support customs clearance.- Identified the key strategies for successful implementation of production cost control, defining the process to charge time and transfer costs to manufacturing orders.- Implemented the Timekeeping system to collect employees working hours and transfer their costs to long-term projects.- Support local back office activities in Microsiga along with the global financial shared services project intended to transfer some daily functions to Chennai, India.- Developed a solution to manage third party contracts forcing all service acquisition to have a contract approved by respective managers and legal department. Show less - Managed full cycle implementation of Oracle E-Business Suite Human Capital Management (HCM) modules in Boise and Spokane.- Provided support levels 2 and 3, performing root cause analysis and worked with Oracle support team to test and deploy bug fixes, patches, and family packs.- Took part in several discussions with Enterprise Architects and business partners to present business requirements and propose adequate solution such as the integration between payroll system (ADP) and Oracle HCM.- Managed validation workshops to present Oracle solution to local business partners, facilitated discussions through translating and clarifying technical terms as well as helping streamline business processes.- Performed system configurations and supported defining security settings, responsibilities, alerts, workflows, and reports.- Designed and maintained documentations using Oracle Application Implementation Methodology (AIM) such as BR100’s, TE040’s, MD050’s and CV040’s.- Developed data conversion document mapping legacy system data to Oracle core tables. Also provided guidance to development team to load data using Oracle Application Programming Interface (API). - Guided System Integrated Tests (SIT) and User Acceptance Tests (UAT) to support solution validation. Show less - Coordinated Information Technology department, leading and integrating FLSmidth IT group in Brazil.- Managed the infrastructure and telecom project of the new FLSmidth office building in Votorantim as well as two branches in Belo Horizonte.- Consolidated servers / applications using VMware system, supporting domain migrations, and exchange servers consolidation.- Coordinated Microsiga ERP rollouts for two legal entities in Brazil that had been recently acquired, supervising internal and external resources, end-user solution validation and training sessions, controlling project schedule, and budget.- Identified several opportunities to improve Microsiga ERP, coming into mapping and redesigning business process and developing new functionalities, such as Purchase Orders workflow approval processes, timekeeping system, and Expense Report module integrated with Accounts Payables.- Developed comprehensive ERP integration between invoicing, Spare Parts sales and tax modules significantly reducing manual process and duplicity efforts.- Facilitated the implementation of the new public digital bookkeeping systems (SPEDs) along with the new electronic invoice system (NFe).- Led legal entity merger between FLSmidth Brazil main entity and two branches, integrating their operations and organizational reporting.- Joined the Standard ERP Business Core Team to support FLSmidth design, test and validate global ERP solution – Oracle E-Business Suite. Show less

  • Senior Business Analyst

    Jan 2014 - Aug 2014

  • Oracle Functional Analyst

    Jan 2012 - Dec 2013

  • Standard ERP Business Team member

    Jul 2010 - Dec 2011

  • IT Coordinator

    Jun 2008 - Dec 2011
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  Self employed

  Sept 2014 - Jul 2015

  Senior IT Consultant

  - Developed the site assessment template in order to initiate business process survey, supporting solution design and future implementation. - Managed several meeting with different business groups/companies to detail day-to-day activities, mapping current process model (AS-IS) and documenting all topics/subjects discussed - Performed business processes consolidation analysis and prepared project’s strategic guidelines to support future process model (TO-BE) towards optimization and solution improvements- Redesigned business process using Oracle BPM according to BPMN notation, and building a consistent platform for business and IT alignment- Created the responsibility assignment matrix (RACI) including the list of all activities, and describing the roles and responsibilities in completing a task for each business process- Performed GAP analysis in order to identify the impact over the future process model as well as the ERP solution (Oracle EBS), and also creating a list with satellite systems integrations and suggesting possible key process indications (KPI’s) to be used to monitor its performance- Presented and discussed the future business process (BP) model documentations with respective BP owners, providing the output validation required to support ERP implementation Show less

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  Johnson Controls

  Jul 2015 - May 2019

  Senior System Analyst

  - Lead Order to Cash value stream in the capabilities of Sales Order fulfillment, Customer Credit & Debit Memo, Customer Billing, Customer Collections and Dunning, Customer Credit Management, Incoming Payment Management, Sales Order Inventory Allocation, End-to-end and lead-time management.- Reviewed and analyzed the effectiveness and efficiency of existing MFG-Pro solution and developed strategies for improving business processes and further leveraging it with a possibility of implementing QAD-EE.- Ensured business process design documentation could be easily translated into technical specs and well as supporting UAT (user acceptance training) and functional test plans, and making sure proper testing of QAD-EE is completed.- Designed a detailed description of user needs and worked with technical resources or 3rd party vendors to develop, test, and document software in order to implement and maintain QAD-EE. Show less

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  Clarios

  May 2019 - Oct 2022

  Senior System Analyst

  - Participated in full cycle implementation of QAD-EE in Brazil, Colombia and Peru, reviewing ERP solution standard functionalities, identifying GAPs and developing strategies for improving business processes.- Analyzed information problems, change requests, and required modifications in current ERP solution in order to develop appropriate IT solutions.- Managed the Brazilian electronic invoice deployment packages in the ERP making sure that the legal requirements were implemented in a timely manner.- Joined Clarios' Digital Program, supporting business to identify opportunities that can positively transform our customers' experience and bring out competitive advantage to our company. Show less

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  Toyota do Brasil

  Oct 2022 - Oct 2024

  Senior System Analyst

  - Responsible for maintaining and supporting distribution & logistics legacy systems of vehicle sales, including national, export and direct sales, as well as integrations between DMS (Dealer Management Systems) and Toyota's commercial systems.- Management of software development teams, ensuring scope, deadline and deliverables In time and quality manner; Coordination of sprints and management of activities through Jira system;- Participation in meetings and workshops with business teams, with the aim of understanding and prioritizing demands, acting as IT business facing.- Collaboration in mapping AS-IS and designing TO-BE processes for developing BBP's (Business Blue Print documents) aiming to implement SAP on latin america & cariben region. Show less

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  Toyota Latin America & Caribbean

  May 2024 - now

  IT Coordinator SAP AMS

  - Managed regional SAP delivery AMS services, ensuring that SLAs (Service Level Agreements) are met.- Coordinated multidisciplinary teams to ensure effective implementation and maintenance of SAP solutions in TLAC region.- Acted as a point of contact with end customers, ensuring clear and effective communication.- Identified and mitigated risks, ensuring continuity of services through collaboration across multiple vendors.- Developed and implemented continuous improvement strategies to optimize processes and perform root cause analysis- Monitored and reported on service performance, using KPIs (Key Performance Indicators) to assess effectiveness and streamline support processes. Show less