LaToya Carter

Experience

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  Aflac

  Sept 1996 - Dec 2020

  Senior Compliance Coordinator

  Served in a series of roles throughout 25-year tenure with progressively more responsibility in leadership, coaching and mentorship. Recent roles include:Senior Quality Auditor Senior Process Improvement & Innovation CoordinatorManaged delivery of enrollment solutions that aligned with both internal and external needs; coached and assisted enrollment implementation teams to identify internal capabilities to improve enrollment delivery effectiveness and performance.Created and utilized business process maps to develop procedures, models, and operational processes. Designed deliverables including communication, risk mitigation, and quality plans, issue logs, and cost/benefit analysis. Analyzed and evaluated insurance laws; liaise with company leadership to maintain compliance with Department of Insurance. Conducted audits and quality assessments of processes, controls, and policies to identify system issues, defects, procedural gaps, and deviations from existing standards. Guided execution of business strategy to ensure team performance goals were continually monitored, and quality control obligations met.•Managed quality assessments of staff; led, motivated, and coached individuals and provided consistent and constructive feedback to employees. Coaching strategies guided team’s quality control performance average of 98% for 10 consecutive years.•Achieved YTD savings of $450K and cost avoidance of $+16M via process improvements and streamlined operations.•Instituted new processes, created training guidelines and re-vamped manuals that aided in the reduction of potential liability and fines of up over $15M.•Coordinated business solutions at a 98% success rate for combined project deliverables, risk mitigation, cost/benefit analysis and client satisfaction objectives. Show less

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  LaToya Yvette Enterprise Management, LLC

  Jan 2021 - now

  CEO, Entertainment Business Manager & Consultant

  Business Management Firm; provides consultation, coaching, guidance, and business creativity in the livelihoods of Professional Entertainers, Athletes, and Performers. This includes but not limited to:*Project Management of current business plans, day-to-day tasks, and priorities *Traveling with clients*Vetting and scheduling of appearances*Development and implementation of marketing plans and strategies *Ensure day-to-day maintenance needs are in order as it relates to clients financial, emotional, and mental stability (budget management, negotiations)*Risk-Management and Risk-Analysis of current and future business plans as it relates to ones brand.Poised leader who manages and mentor clients with integrity, passion, and humility with regards for the success of their present and future livelihoods; both personally and professionally. Promotes structure and order to ensure that their gifts and talents are being morally and ethically utilized, enhances the greater good of others, is on a stable foundation, and it provides for an overall rewarding livelihood, and future. Show less