Dhruv Kanwar

Experience

• 

  Chemi Tech Construction Private Limited

  May 2016 - Jul 2016

  Summer Intern

  Managing end to end operations. Develop contacts with broker from time to time. Material procurement under the guidance of my senior. Developing plans and strategies to increase the vendor base.

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  Policybazaar.com

  Jul 2016 - Feb 2018

  Financial Advisor

  Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.Assisted customers in understanding the product(Policies) which best suits for them.Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.Understand customer's needs and helped them discover how our products meet those needs.Educated and engaged customers through product demonstrations.

• 

  Advanced Hair Studio India

  Feb 2018 - Dec 2018

  Contact Center Specialist

  Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage clients by taking the extra mile.Keep records of all conversations in our contact center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets. Show less

• 

  Unilodgers

  Dec 2018 - now

  Update catalog of the company regularly.Being up-to-date of all the geographies, i.e, Australia, UK & The US.Managing the team.Taking all the important decisions on behalf of the team.Training the in-house and outsource teams.Being in touch with property providers via emails.Working very closely with the in-house teams for information regarding the updates to be made on our website.Testing on Staging and Live environment for new upgradations on the website and as well as the backend. Show less

  • Senior Catalog Specialist

    Dec 2019 - now

  • Quality & catalogue specialist

    Dec 2018 - Dec 2019