Jyoti Lama

Experience

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  College of San Mateo

  Aug 2016 - May 2019

  Student Administrative Assistant

  -Directed 40+ diverse groups of students per shift to personalized resources with a sense of urgency by analyzing their learning objectives, and needs for academic success.-Responded to high volume of visitor requests independently by prioritizing needs; weekly office calendaring, study room reservations, answered incoming calls and managed emails.-Maintained accurate record keeping of student databases, tracked attendance, checked prerequisites for exams and followed up proactively on any requests.-Managed educational orientation for incoming students; coordinated and ensured learning materials needed for training & workshops. Show less

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  Nepalese Student Association

  Aug 2018 - May 2019

  Vice President

  -Strategically coordinated cost-effective club events according to objectives and capabilities, effectively allocating budgets with 16% cost reduction.-Oversaw internal operations by delegating tasks amongst officers, furthered club promotions through mentorship to new members, and maintained cohesive leadership structure.-Planned and coordinated event logistics within deadlines; managed supplies and materials for board meetings, committee meetings and club events.-Delegated tasks amongst officers further increasing productivity of the club; handled catering logistics with vendors for events. Show less

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  SMART-reg International, Inc.

  Jun 2020 - Aug 2020

  Technical Support Specialist

  -Assisted with new releases of product apps by testing with beta customers; identified, documented and categorized technical problems with attention to detail using MS office and Google doc.-Updated product content on website; created navigation videos using a Learning management software to streamline incoming support requests from customers and inquiries; explain solutions to technical problems.-Supported development team to devise the best solutions for products related issues; communicated multiple projects deadlines with event coordination team.-Assisted in the research of leading technologies to assess the applicable program to facilitate the transition face from face-to-face events to virtual events. Show less

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  Cañada College

  Aug 2021 - May 2022

  Program Services Coordinator
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  Eastern Illinois University

  Aug 2023 - now

  Graduate Research Assistant
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  Eastern Illinois University Counseling Clinic

  Aug 2024 - now

  Graduate Counseling Intern