Antony Onamu

Experience

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  Bamburi Cement Ltd

  Jan 2007 - Jun 2007

  IT Helpdesk Support

  Provided IT support to 300 users. Troubleshot hardware/software, managed servers, networks (WAN/LAN), and antivirus solutions. Deployed Lotus Notes, Windows, MS Office, SAP, ACCPAC, Oracle. Conducted user training. Demonstrated problem-solving skills and commitment to quality IT services.

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  Kencall EPZ Ltd

  Oct 2007 - Dec 2010

  Customer Service Representative & Technical Support

  Level One Tele-support to Internet users for local ISPs (at the time Orange-Telkom) in a team of 300 people.

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  Hillpark Hotel Tiwi Beach

  Jan 2012 - Aug 2013

  IT Systems & Network Administrator

  I oversaw the entire IT infrastructure and operations for the hotel complex. My responsibilities encompassed user access management, coordinating the deployment of fiber optic and WiFi networks utilizing TP-Link routers to ensure comprehensive coverage. I administered physical networks, hotel WiFi, servers, and critical applications such as SAP, Macros Fidélio, Sun Systèmes, and Opera. Additionally, I managed customer relationships, the company website, and social media presence. Conducting user training sessions to enhance application proficiency was also part of my role. Show less

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  Centurion Travel & Tours Ltd - Centurion Group(K)

  Sept 2013 - Nov 2015

  IT Systems & Network Administrator

  I managed the IT department across Kenya (Mombasa and Nairobi). Oversaw customer relationships, website, and social media presence. Administered physical networks, office WiFi, and user access rights. Ensured data security through firewalls and Security solutions. Conducted user training for application proficiency.

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  African Quest Safaris

  Dec 2015 - Jun 2020

  IT Systems & Network Administrator

  Overseeing IT infrastructure, upgrades, network security, asset management, and end-user support across Kenya. Ensuring compliance, developing policies, and managing vendor relationships. Expertise in Windows, Mac, GranIT, Tally ERP, and collaborating with Access Kenya, Safaricom, Fly540, and Techbiz. Focused on minimizing downtime and delivering reliable, secure IT services.

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  Amazon France Services SAS

  Jul 2020 - Jun 2021

  IT Support Engineer

  Providing comprehensive technical support, hardware/software deployment, inventory management, and cross-functional collaboration to resolve complex issues. Developing best practices, documentation, training, and continuously improving processes. Ensuring system security through updates, protocols, audits while efficiently managing support tickets. Focused on timely resolution and keeping end-users informed for seamless IT operations.

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  Amazon Web Services (AWS) EMEA SARL

  Jul 2021 - now

  Technical Account Manager

  Fostering strong customer relationships, advocating for their needs, and ensuring exceptional support. Collaborating cross-functionally with sales, engineering, and product teams to drive success, retention, and revenue growth. Leading complex implementations with technical expertise. Representing the customer's voice to influence product enhancements. Delivering customized training and managing escalations to maintain satisfaction.