Antony Onamu

Antony Onamu

IT Helpdesk Support

Followers of Antony Onamu560 followers
location of Antony OnamuPessac, Nouvelle-Aquitaine, France

Connect with Antony Onamu to Send Message

Connect

Connect with Antony Onamu to Send Message

Connect
  • Timeline

  • About me

    Technical Account Manager at Amazon Web Services (AWS)

  • Education

    • The Mombasa Polytechnic University College

      2004 - 2006
      Diploma in Technical Education Program (TEP) Computer Science Bac+2 ( BTS / DUT) / Niveaux CEC* 5

      Activities and Societies: Computer students Society ,Polytechnic Basketball player and Swimmer.

    • Institute of Advanced Technonology(I.A.T)

      2014 - 2014
      Cisco Certified Network Associate (CCNA) Cisco Certified Network Associate (CCNA)
    • Institut de Recherche et d'Education Permanente

      2020 - 2020
      Sans Diplôme Competénces Clés

      Développement de compétence en Français

  • Experience

    • Bamburi Cement Ltd

      Jan 2007 - Jun 2007
      IT Helpdesk Support

      Provided IT support to 300 users. Troubleshot hardware/software, managed servers, networks (WAN/LAN), and antivirus solutions. Deployed Lotus Notes, Windows, MS Office, SAP, ACCPAC, Oracle. Conducted user training. Demonstrated problem-solving skills and commitment to quality IT services.

    • Kencall EPZ Ltd

      Oct 2007 - Dec 2010
      Customer Service Representative & Technical Support

      Level One Tele-support to Internet users for local ISPs (at the time Orange-Telkom) in a team of 300 people.

    • Hillpark Hotel Tiwi Beach

      Jan 2012 - Aug 2013
      IT Systems & Network Administrator

      I oversaw the entire IT infrastructure and operations for the hotel complex. My responsibilities encompassed user access management, coordinating the deployment of fiber optic and WiFi networks utilizing TP-Link routers to ensure comprehensive coverage. I administered physical networks, hotel WiFi, servers, and critical applications such as SAP, Macros Fidélio, Sun Systèmes, and Opera. Additionally, I managed customer relationships, the company website, and social media presence. Conducting user training sessions to enhance application proficiency was also part of my role. Show less

    • Centurion Travel & Tours Ltd - Centurion Group(K)

      Sept 2013 - Nov 2015
      IT Systems & Network Administrator

      I managed the IT department across Kenya (Mombasa and Nairobi). Oversaw customer relationships, website, and social media presence. Administered physical networks, office WiFi, and user access rights. Ensured data security through firewalls and Security solutions. Conducted user training for application proficiency.

    • African Quest Safaris

      Dec 2015 - Jun 2020
      IT Systems & Network Administrator

      Overseeing IT infrastructure, upgrades, network security, asset management, and end-user support across Kenya. Ensuring compliance, developing policies, and managing vendor relationships. Expertise in Windows, Mac, GranIT, Tally ERP, and collaborating with Access Kenya, Safaricom, Fly540, and Techbiz. Focused on minimizing downtime and delivering reliable, secure IT services.

    • Amazon France Services SAS

      Jul 2020 - Jun 2021
      IT Support Engineer

      Providing comprehensive technical support, hardware/software deployment, inventory management, and cross-functional collaboration to resolve complex issues. Developing best practices, documentation, training, and continuously improving processes. Ensuring system security through updates, protocols, audits while efficiently managing support tickets. Focused on timely resolution and keeping end-users informed for seamless IT operations.

    • Amazon Web Services (AWS) EMEA SARL

      Jul 2021 - now
      Technical Account Manager

      Fostering strong customer relationships, advocating for their needs, and ensuring exceptional support. Collaborating cross-functionally with sales, engineering, and product teams to drive success, retention, and revenue growth. Leading complex implementations with technical expertise. Representing the customer's voice to influence product enhancements. Delivering customized training and managing escalations to maintain satisfaction.

  • Licenses & Certifications

    • AWS Certified AI Practitioner Early Adopter

      Amazon Web Services (AWS)
      Jan 2025
      View certificate certificate
    • AWS Certified DevOps Engineer – Professional

      Amazon Web Services (AWS)
      Sept 2024
      View certificate certificate
    • AWS Certified Data Analytics – Specialty

      Amazon Web Services (AWS)
      Feb 2022
      View certificate certificate
    • AWS Certified Security – Specialty

      Amazon Web Services (AWS)
      May 2025
      View certificate certificate
    • AWS Certified Database – Specialty

      Amazon Web Services (AWS)
      Jan 2022
      View certificate certificate