Winnie Kwan

Experience

• 

  安運滿FUN

  Mar 2005 - Mar 2006

  Reservations Agent
• 

  The Walshe Group

  Jul 2006 - Jan 2014

  Indoor Sales for Etihad and Air Seychelles R&T for American Airlines

  • Indoor sales

    Jan 2012 - Jan 2014

  • Reservation and Ticketing

    Jul 2006 - Jan 2012
• 

  American Airlines

  Apr 2014 - Aug 2020

  Passenger Sales Assistance

  • Work with Account Manager and sales manager, on a service plan, anticipating customer needs and preparing for customer objections.• Provides supporting materials and solutions to achieve service call objectives and positive outcome• Supports key account and follow up on various requests and provide solutions and recommendations• Organized Management meeting and client event regularly• Provided excellent service and attention to customers when face-to-face or through phone conversation• Provides Wavier ah-hoc exceptions• Provides expertise and training in products and services• Process the expenses report and invoice• Prepare marketing materials and translation• Led training sessions to teach new personal key job responsibilities, especially for sales service center in KUL• Prepare PowerPoint Deck and present in client product • Works with Account Managers to review territories, account calls and service planners• Participates customer visit, sales calls and activities• Use SalesHub to Capture, track, resolve and monitor customer issues reported• Acts as liaison, between different department in HDQ, local team and client to compromise the best solution• Escalates ACM and ADM assistance• Performs TAC management and fulfillment process• Liaison between HDQ and clients to compromise the best solution• Supports local office and sales administration tasks• Supports sales and sales planning for meetings/training/Event• Cascades B2B marketing communications to the trade partners• Updates the Agency Reference pages with latest local information Show less

• 

  Babington Education

  Oct 2020 - Aug 2021

  Center Manager
• 

  Little Scientist（Regency Bay）

  Aug 2021 - now

  Director

  * 小小科學超人是全國第一家以「科學+品德」為定位的少兒科學教育機構,希望引領全球小孩在科學品德上成長,宗旨是「透過科學品德教育,讓孩子領先社會20年,最終回饋地球」,為2歲至10歲的孩子提供綜合科學結合品德的教育。Company Overview Little Scientists is Hong Kong’s first science education institution with the orientation of Science + Morality. It hopes to lead children around the world in the growth of scientific morality. The aim is Through scientific moral education, children will lead the society for 20 years, and make contributions to our Earth. It provides comprehensive science and moral education for children between 2 and 10 years old. Show less