Danielle Anderson

Experience

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  City of Lynnwood, Parks Recreation & Cultural Arts Department

  Jun 1997 - Sept 1997

  Festival Float & Special Events Intern

  What fun to be paid to play in a position that was created from simply asking if I could lend a hand in exchange for experience in the community recreation arena.► Coordinated 8-10 parade float volunteers to participate in 12 parades annually► Assisted with managing and evaluating 20 classes each quarter► Conducted a class fee analysis► Assisted with planning, execution & evaluation of annual 4th of July Celebration

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  Waterways Cruises & Events

  Jan 1999 - Jan 2000

  Cruise Manager

  As Cruise Manager, I executed the events the Event Planners planned onboard the vessels. ► Attention to detail to ensure execution went as planned► Listened to client's requests doing the best to implement them onboard with limited resources and unlimited creativity► Supervised bartender and other deckhands during the event► Served as the lead, right hand to the captain; occasionally covering the helm as necessary.

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  City of Lynnwood, Parks Recreation & Cultural Arts Department

  Mar 1999 - Feb 2001

  Events Assistant, Events

  This position was created from requesting an internship during college. Upon earning my degree, the internship became a full-time, benefited position and they re-hired me.► Managed, promoted & evaluated 80 recreation classes & events annually► Built lasting relationships with city staff, 15+ event sponsors & 12+ community vendors► Designed & edited effective written & verbal communications► Executed (unexpectedly) a 1,200 guest, citywide event on behalf of my supervisor► Provided leadership & coordination of festival float program attending 14 summer parades with 8-10 volunteers between Tacoma, Washington & White Rock, British Columbia Show less

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  Washington State Hospital Association

  Feb 2001 - Feb 2016

  Executive Assistant for Events, Operations & Membership

  As a tenured staff member, I was the organization's 'Go To' person to execute projects and complex, member-specific communications. In addition, WSHA challenged me to be their Database Administrator and I became proficient in database management and training others. CUSTOMER SERVICE SKILLS► Triaged inquiries to resolution & logged action taken while maintaining a customer-first mentality► Followed through to ensure implementation of issue resolving changes► Effectively monitored & handled sensitive information with strict confidentiality► Consolidated information to reach sound suggestions and decisionsADMINISTRATIVE SKILLS► Managed Outlook calendars & updated appointments► Coordinated projects to ensure momentum & on-time, in scope completion► Managed customer relationship management databases► Set-up & managed record filing systems► Coordinated large scale, complex, personalized mailings► Managed financials & processed incoming invoices for accuracy► Coordinated the flow of electronic and paper information► Wrote, typed & distributed meeting notes & correspondence► Published directories (190+ pages) & annual reports► Conducted research for information, discrepancies & system bugs► Inventoried, ordered & dispensed supplies► Learned & trained others on new office technologies► Delegated & monitored workloads of team members► Assisted in project site design & maintenance for webpages & SharePoint sites► Provided training, oversight & orientation to staff► Expert user of MS Office Suite► Provided overflow & back-up supportEVENTS SKILLS► Coordinated conferences (300+ attendees), meetings & special events► Consulted with stakeholders to design events, agenda, goals, objectives & timeline► Coordinated logistics from A to Z (venue, registration, staffing, catering, marketing, contingency plans)► Collaborated with team to propose & monitor budgets► Conducted & shared results from evaluations & identified improvement opportunities Show less

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  REI

  Apr 2012 - now

  I have the privilege of coordinating stewardship, outdoors, fitness & fun experiences to inspire cross-divisional engagement of REI Sumner employees, while building strong partnerships with the greater Sumner & Pierce County communities. A unique aspect of this role is aspiring to keep many different groups of employees engaged through extremely diverse activity offerings & promotions. Oftentimes, this entails wild hats & fun costumes to bring a little fun to everyone's day to day routine. Through these efforts, I improve our cohesiveness, support our outdoor spaces & inspire our community to enjoy the outdoors in greater Pierce and South King Counties. Show less I enjoyed being responsible for varying levels of logistics for 3 consecutive training initiatives. For some, my focus was solely on registration and communications while other trainings allowed A-Z logistics planning. All training projects were under Retail Operations; on two projects I was part of a team while the other initiative required autonomous work and decision-making.RESPONSIBILITIES AS THEY RELATE TO REI's STRATEGIC INITIATIVES-- Demonstrate Authority & Expertise -- & -- Leading with Experiences --► Managed registrations & communications for 60+ nationwide, experiential trainings covering 8 product categories-- Put the Customer at the Center -- & -- Become Great Operators -- (PROCESSES IMPROVED)► Surveys - Streamlined questions for clearer answers► Information - Re-arranged registration questions to improve usefulness► Onsite Registration - Created standardized registration packets for an improved check-in process ► Communications - Created and used standardized mail merge & email templates to efficiently personalize repetitive communications► Individual Schedule Creation - Simplified copy/paste process by using mail merge functionality► Visual Graphics - Created diagrams to visually convey training approaches & room layouts► Built & maintained SharePoint site to provide training resources at employees' fingertips Show less As a dedicated co-op member and REI teammate, I love helping our customers find the products and information they need to create the perfect outdoor adventures! As an outdoors enthusiast myself, our customers received firsthand knowledge and experience while learning about resources to plan their next adventure. After 18 months in footwear, I joined the Camp/Travel department to share and prepare customers for outdoor adventures.► Maintained a customer-centered attitude► Discussed customer's travel desires & introduced them to REI Adventures trips► Promoted co-op & explained membership benefits resulting in 30+ memberships per year ($600 in revenue)► Ensured customer awareness of useful products, classes, techniques & resources► Connected customers with appropriately fitted gear for their activities & budget to decrease dissatisfaction & returns► Live & breathe outstanding customer satisfaction by going the extra mile► Demonstrated active listening & attention to detail► Provided positive, outcome-oriented approaches to customer & employer needs ► Collaborated with the team & management to ensure accurate inventory► Monitored suspicious customers & product security to assist loss prevention team Show less

  • Communications & Brand Lead | Warrior Inclusion Network

    Nov 2022 - now

  • Outreach Specialist

    Jun 2019 - now

  • Retail Sales Specialist

    Dec 2018 - May 2019

  • Retail Training Coordinator (Served in 3 Consecutive, Temporary, Project-Based Roles)

    Feb 2018 - Nov 2018

  • Merchandising Data Specialist/Buyer Support - Fitness & Kids Clothing (Temporary)

    Oct 2017 - Jan 2018

  • Security Receptionist

    Apr 2017 - Oct 2017

  • Senior Administrative Assistant, Asset Protection

    Sept 2016 - Apr 2017

  • Sales Specialist (Part-Time)

    Apr 2012 - Aug 2016