Dylan Downie

Experience

• 

  College Pro

  Feb 2007 - Dec 2013

  • Led the franchise expansion of College Pro Window Cleaning in British Columbia• Expanded role in late 2011 to include management of Saskatchewan and Manitoba• Grew total territory sales from $0 to $440,000 • Responsible for a team of 10 franchisees in first year of operation and 18 franchisees in second year • Led all promotion and recruitment activity across 4 University and College campuses• Achieved a customer pre-booking rate of 64.3% in 2012, more than double the company average• Commended for high level of customer satisfaction, achieving an average customer Net Promoter Score (NPS) of 76.7% Show less

  • General Manager

    Jan 2011 - Dec 2013

  • Field Advisor

    Apr 2010 - Jan 2011

  • Franchisee

    Feb 2007 - Sept 2010
• 

  Podolinsky Equipment Ltd

  Jun 2013 - Aug 2014

  Recreational Sales Representative

  • Sell recreational Arctic Cat equipment• Sell John Deere lawn and garden equipment

• 

  Pennsula Ford Lincoln

  Feb 2015 - Nov 2015

  Service Advisor

  • Liaison between customers and technicians while providing customer service and quality maintenance

• 

  Grey Bruce Coatings & Insulation

  Nov 2015 - now

  Business Manager

  • Responsible for sales of both Insulation and Dock business’• Organize and schedule work crews • Lead social media and marketing• Strategic Planning, Financial Analysis and budgeting• Manage office, inventory and and orders- Interview, onboard, and train employees