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Donghee Han

Donghee Han

Customer Support Engineer

Followers of Donghee Han115 followers
location of Donghee HanGoyang, Gyeonggi, South Korea

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  • Timeline

  • About me

    Incident Manager, Dell Tech

  • Education

    • University of Auckland

      2006 - 2010
      Bachelor of Science (BSc) Computer science

  • Experience

    • EMC

      Apr 2014 - Aug 2017
      Customer Support Engineer

      Provide technical support for Enterprise, Midrange and All fresh Storages

    • Dell Technologies

      Sept 2017 - now

      Handling business critical escalations for all Dell Tech products, by coordinating resources and plan of actions as Global Escalation Manager Handling business critical escalations for all Dell Tech products, by coordinating resources and plan of actions as Regional Escalation manager, Korea, APJC

      • Incident Manager - Global

        Oct 2020 - now

      • Customer Escalation Manager - Korea, APJC

        Sept 2017 - Sept 2020

  • Licenses & Certifications