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Mehron Moeni

Mehron Moeni

Support Engineer II

Followers of Mehron Moeni692 followers
location of Mehron MoeniAustin, Texas, United States

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  • Timeline

  • About me

    Technical Account Manager | Google Cloud Certified, AWS Certified, HashiCorp Certified

  • Education

    • The University of Texas at San Antonio

      2016 - 2020
      Bachelor of Science - BS Electrical Engineering

  • Experience

    • Futurex

      May 2019 - Apr 2022
      Support Engineer II

      • Onboarded new customers to the Cloud HSM solution via the SaaS dashboard, providing technical guidance forseamless integration.• Led QA efforts for software products, collaborating with engineering teams to create feature updates, bug tickets, anda new API based on a support case.• Provided Tier 2/3 technical support for enterprise Tier-1 clients, resolving complex issues related to encryption key, management, network security, and API integration for Hardware Security Module (HSM) solutions.• Developed customer-facing technical documentation and delivered training during onboarding to empower client IT teams to manage Futurex solutions independentlyDeveloped customer-facing technical documentation Show less

    • Digital Turbine

      Apr 2022 - Jul 2023
      Technical Account Manager

      • Provided technical and product support to enterprise customers, improving overall customer satisfaction.• Delivered high-level and detailed technical presentations, including the latest product updates.• Managed relationships across organizations to identify new business opportunities and drive growth.• Delivered proactive guidance on regulatory compliance and cloud security best practices.• Collaborated cross-functionally to communicate customer requirements and support product development. Show less

    • Thales Digital Identity and Security (ex Gemalto)

      Jul 2023 - now
      Technical Account Manager

      • Drive proactive customer success initiatives and provide tailored technical support during the post-sales process.• Develop and deliver technical onboarding materials to improve operational efficiency and customer outcomes.• Monitor key performance indicators (KPIs) and work to optimize customer satisfaction, usage, and retention rates.• Collaborate with internal teams to communicate customer feedback and drive product improvements.• Spearhead cost-saving initiatives that reduced cloud expenses by 15% while maintaining 99.9% service uptime. Show less

  • Licenses & Certifications