Ahmed Elbardesy

Experience

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  Ministry of Culture

  Oct 2009 - Dec 2010

  Website Admin & Database Administrator

   Administrative Coordinator with E-Government.• Organizing the Data and any news will be on the E-Government website.• Contacting with National Telecom Regulatory Authority (NTRA) to secure our database and website. Web site administrator & Social Media Specialist • Track, compile, and analyze web site usage data.• Document application and web site changes or change procedures.• Develop or document style guidelines for web site content.• Test new software packages for use in web operations or other applications. Database administrator.• Manage database security/integrity and backup procedures• Setting up and testing new database and data handling systems• Creating complex query definitions that allow data to be extracted• Train colleagues in how to input and extract data Web site developer • Create the technical aspects of websites.• Develop new technologies.• Add HTML extensions such as animations and surveys.• Test web applications units and systems.• Test applications on various browsers and modify if necessary. Show less

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  TE Data

  Dec 2010 - Aug 2012

  Job Title: Technical Support Engineer & Trainer

  Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.Escalate issues to second Line if necessary.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Recommend changes in software and hardware to improve computer capabilities.Follow up and make scheduled call backs to customers where necessary.Provide the simple and proper training for the new trainees.Prepare and conduct technical training programs & Prepare training material and classroom agenda.Managing and reporting the attendance and adherence of the trainees.Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Show less

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  Orange - Link Dot Net

  Nov 2012 - Mar 2013

  Installation Representative Engineer

  • Guide the customers to activate the service and provide information about the products and service.• Answer incoming calls requesting installation of the ADSL service by configuring the modem and checking customer line parameters in order to activate the service with clients including Static and dynamic IP.• Solve customers' problems during activation cycle in order to activate the service.• Assign the customer task to the responsible department in case the problem is out of Installation Teams hand to solve it and assign it back to us to activate the service.• Escalate issues to second line or management, if necessary and Send a daily report with tasks handled. Show less

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  M. H. Alshaya Co.

  Mar 2013 - Apr 2015

  Sales Coordinator & Digital Marketing Coordinator

  • Reply customer's comments or inquires through our social media platforms. • Handling the social media for our store and design the new logos and price tags • Handling the digital media and the marketing plan for each campaign • Respond to complaints from customers and give after-sales support when requested• Assist in the preparation and organizing of promotional material or events

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  E-Business Arabia - www.arabiamotors.com

  Mar 2015 - Jan 2017

  Web Admin & Digital Marketing Manager

  • Handing Website Administrator & Social Media platform.• Generate and update website content (products, content and promotions).Create banners, images, promotions etc. to display on the website (using products like Photoshop).• Plan, define and implement website changes and functional improvements.• Maintain and update the online marketing plan for the website.• Produce reports to analyze the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc.).• Create and Manage marketing campaigns on social media and SEO. Show less

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  Namaa Charity

  Jan 2017 - now

  Digital Marketing Manager

  • Plan and execute all digital marketing, including SEO/SEM.• Tracking conversion rates and making improvements to the website.• Developing and managing digital marketing campaigns.• Manage and maintain the organization's website & Fix any errors or bugs in online content. • Write and optimize content for the website and social networking accounts such as Instagram & Twitter.

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  Aldawaeya pharmacies

  Aug 2020 - Sept 2024

  Digital Marketing Consultant

  Develop all digital marketing plans including SEO/SEM, email marketing, social media, and online advertising campaigns.Collaborates with team members & provides guidance to the design and implementation of marketing campaigns to enhance the overall online presence of the company’s website & social media accounts – mobile app.Analyze online statistics while identifying opportunities to optimize performance and report insights to leadership. Optimize spend and performance based on the insights and Important metrics like conversion rates, Cost per conversion (CPC), Return on ad spend (ROAS), Cost per acquisition (CPA).Suggest and implement direct marketing methods to increase profitability.Measure and report performance of all digital marketing campaigns, and assess against goals (KPIs). Show less