Lewis Turner

Experience

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  U.S. Army

  Aug 1985 - Aug 2005

  U.S. Army Hospital Clinical Nurse, Operational Manager, Healthcare Administrator

  Directed clinical administrative management of 220 personnelSupervised/developed and trained six service/unit level nurse clinical managersManaged and was accounted for operational budgets of $2.5million and moreManaged control/serviceability of assigned unit equipment in excess of $1.5 millionMaintained 100% accountability of all medical equipment and supplies Implemented department & service unit management control policies and protocolsServed as Safety Manager for organization Department of NursingServed as Clinical Operations Manager for nursing training/IT/resource projectsManaged successfully the Army largest General Medicine Ward (WRAMC)Evaluated clinical performance of 40 nurses and support staffAwarded with multiple honors for administrative guidance and leadershipServed as department hiring manager, screened/interviewed nurse applicants Served as Hospital Contract Liaison Staffing Support ManagerPayroll Manager for 800 civilian workforce personnelServed as Project Manager of Performance Improvement DataMaintained workload/utilization management database (UCAPERS)Provided monthly HR briefings to C-Level and senior level managersAdvised facility managers in administrative/clinical/operational/maintenance servicesServed as QA and Performance Improvement committee memberServed as Department of Nursing Recruiter of LPNs/NAs/Clerks at Army Job FairsServed as AMEDD License Practical Nurse Clinical Instructor & Leader Show less

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  Technisource @ Kaiser Permanente (Contractor)

  Aug 2005 - Aug 2006

  Senior Healthcare IT Consultant Advisor, Trainer, IT Software Implementation

  Served as Facility Site Lead in the implementation of EMRServed as trainer/facilitator of end users for software deployment/implementationProvided ongoing client support post software implementation & deploymentDelivered training, training presentations to managers/buyers/owners/end usersConducted software classroom training to multidisciplinary clinical teamsTrained & credentialed on EPIC Prelude, Clinical Ambulatory and Resolute modulesDeveloped and implemented various software refresher trainingAssisted in the review, validation, build and design of Prelude moduleDevised and conducted several post-deployment training assessment surveys Show less

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  University of Maryland Medical Systems

  Sept 2006 - Sept 2009

  Director, IT Implementation & Deployment, Training & Staff Development

  Developed implementation planning, training performance & improvement initiativesManaged EMR/CPOE Implementations using project management plansManaged Training using project management plansImplemented all project phases and plans to scale, meeting all deadlinesDeveloped support & service level agreements, ongoing training plansTracked task progression, performance/resources utilizing project management toolsLed and managed three diverse teams through ten hospital EMR implementationsSupervised admin/technical management of staff/consultant staff in EMR implement Developed/implemented/enforced departmental policies and proceduresLed training team in obtaining EPIC certification within 90 days of hireDeveloped & implemented plans, QA/training/credentialing plansProvided continuous oversight and guidance of QA initiativesReviewed and approved department time and attendanceCredentialed EPIC: Prelude-Cadence, Ambulatory-Inpatient, Radiant SystemsManaged enterprise learning management system teamsDeveloped Project Manager Leader Development & Information GuideDeveloped/implemented post-deployment assessment surveysDeveloped EPIC/Cerner Training Environment Build & Management PlansTrained/mentored Training Environments Teams in environment build systemsCounseled, evaluated and conducted 15-20 employee performance reviews on timeFostered team development, team building and team cohesivenessWorked/communicated effectively with all enterprise Project TeamsFacilitated/conducted team, project, and small group meetingsEnforced compliance to company initiatives, vision and missionCreated daily/weekly support/build/work/system refresh schedules/timelines Responsible for recruitment/release/retention of personnel Show less

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  WRAMC BRAC Transition & Integration Office

  Sept 2009 - Nov 2011

  Lead Project Manager, Transition, Planning & Integration WRAMC, WRNMMCB, FBCH

  Utilized transitional leadership and project management skills to formulate transition planning & managementLed from inception to completion the identification of processes, procedures, policies in transition operations in multiple environmentsCoordinated, managed and scheduled business services, actions and priorities throughout military healthcare system including ancillary support unitsDeveloped methods to decrease risks to patients and stakeholdersDeveloped methodology to decrease stress and concern with efforts yielding to minimal disruption of healthcare transitional services of all internal and external customers and supporting services Show less

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  IAP Worldwide Services

  Nov 2011 - Aug 2012

  Senior Manager, IT Systems, Quality Assurance

  Provided expert consultation services to organizations on IT issues and planningManaged deployment & implementation of multiple clinical information systemsSustained relationships w/stakeholders, C-Level managers, internal/external customersWorked closely with stakeholders to develop/implement IT business strategies/solutionsAdvised organization in healthcare management, business processes, internal controls, risk management, IT system lifecycles, training development & project managementPerformed testing, training and validation of new IT clinical information systemsManaged/enforced quality assurance program; trained & supervised staff in QA processes Maintained a customer-centric focusFacilitated organization training on the use of new technology-based tools, methodologies  Led team in the review, design and implementation of products and services Identified opportunities to improve engagement profitabilityLed team in assuring products & deliverables meet customer contractual agreements Provided user training and service support in implementation of new IT systems Communicates effectively across many channels using various mediumsDeveloped documentation, action plans, guidelines, reports, user guides, training plans/manuals and best practices solutions Managed special projects from conception and planning through completion Managed vendor relationships, purchasing and budgeting Made sure products/services were safe for public use, meeting safety standards & policies Made sure that staff implements and follow quality control guidelines and policies Implemented QA in accordance with audits of products/processes/customer requirements Enforced all regulations on safety, encourage staff on practicing safe working conditions Tracked deliverables making sure work progressed in accordance to scope/time/budget Provided project updates, training updates & timely status reports to organization Show less

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  Dell

  Nov 2012 - Nov 2016

  Project Program Manager/Senior Advisor - Regional 1

  Managed from planning to execution a diverse Portfolio of industry Infrastructure SolutionsProgram Management executionProject Management & MethodologyRisk ManagementITIL Service Management KnowledgeCommunication ManagementProject Lead Advisor, multiple small to large projectsDutifully defined, allocated and monitored appropriate tasks within areas of assigned responsibilityProvides direction and guidance to project team, vendor and stakeholdersResolve problems, make choices, recommendations and timely decisionsExpertly exercised discretion and independent judgement on business mattersAssumes responsibility to improve service, efficiency and quality of work Show less

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  NTT DATA Services

  Nov 2012 - Apr 2024

  Managed from planning to execution a diverse Portfolio of industry Infrastructure SolutionsProgram Management executionProject Management & MethodologyRisk ManagementITIL Service Management KnowledgeCommunication ManagementProject Lead Advisor, multiple small to large projectsDutifully defined, allocated and monitored appropriate tasks within areas of assigned responsibilityProvides direction and guidance to project team, vendor and stakeholdersResolve problems, make choices, recommendations and timely decisionsExpertly exercised discretion and independent judgement on business mattersAssumes responsibility to improve service, efficiency and quality of work Show less

  • Industry Consulting Sr. Manager

    Nov 2016 - Apr 2024

  • Industry Consultant Senior Project Manager

    Nov 2012 - Nov 2023

  • Industry Consultant Senior Project Manager

    Nov 2012 - Nov 2023