Paraskevi Dionysopoulou

Paraskevi Dionysopoulou

Customer Service Representative

Followers of Paraskevi Dionysopoulou758 followers
location of Paraskevi DionysopoulouGreece

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  • Timeline

  • About me

    Digital Marketing Specialist

  • Education

    • NATIONAL AND KAPODISTRIAN UNIVERSITY OF ATHENS

      2008 - 2014
      Ancient/Classical Greek Language and Literature
    • University of Piraeus

      2017 - 2019
      Master of Business Administration - MBA Business Administration and Management, General

      Activities and Societies: -Postgraduate Dissertation: "Marketing in Performing Arts"-Selected Courses: Marketing Management, Marketing Research, International Marketing, Services Marketing

  • Experience

    • ARTS, DANCE AND MUSIC PRODUCTIONS LTD (BADMINTON THEATER)

      May 2009 - Jan 2011
      Customer Service Representative
    • 5th High School of Nea Smyrni

      Oct 2011 - Dec 2011
      Internship Trainee
    • LA PERLA VILLAS & SUITES

      Mar 2014 - Oct 2014
      Hotel-Boutique Operational Manager

      -Registered hotel guests and travel agencies, made reservations, transmitted and received messages through "Booking", phone, e-mail or fax-Entered daily data in computer systems and documented office activities-Answered queries related to hotel services and resolved issues professionally and with confidentiality-Promoted extra amenities such as transportation and activities (bonus)-Informed employees about their weekly schedule and provided weekly feedback about their performance to ensure high-quality service is offered to clients-Overseen inventory activities, including ordering or requisitioning and supply stocking or re-stocking are met Show less

    • Fuzz Productions Greece

      Jan 2016 - Jun 2017
      Administrative Assistant Office Manager

      -Directed phone calls and emails to corresponding employees, decreasing waiting time and optimizing customer satisfaction-Overseen office inventory activities, including ordering and requisitions, stocking and shipment receiving-Composed, prepared, edited and distributed business correspondence-Coordinated concert sta schedules for each event needs and arranged their payments

    • Fuzz Productions Greece

      Apr 2019 - Aug 2022

      -Coordinated communication with Merchandise Manager of the band for Purchase Order creation and maintenance-Promoted the commodities of the band during concerts-Ensured that prices and quantities are matching, and collecting payments-Assisted customers by explaining or recommending items, answering questions, and processing exchanges or refunds -Kept contact with the band's manager and arranged their requests (tickets/hotel/amenities) prior to their arrival-Hosted the crew of the band during the days of the festival, making sure that great quality services provided to them

      • Merchandiser

        Jan 2016 - Aug 2022
      • Production Officer Employer, Athens Release Festival

        Apr 2019 - Jun 2019
    • Science Technologies Organization

      Oct 2020 - now
      Digital Marketing Specialist

      Exclusive representative in Greece & Cyprus of retail and wholesale trade (Professional equipment B2B & gadgets B2C) in the fields of Health, Exercise, Nutrition, Wellness, Aesthetic & Cosmetology.- Launch of the e-shop, renewal of the rest sites and support its publicity through customized campaigns (Facebook Ads, Google Ads & SEO)- Renewal of Marketing planning for each company, Social Media strategy (increase of 8000 followers in 2 years)- Renewal of the existing network of Ambassadors, management and communication through presentations- Creation & management of affiliate marketing platform- Preparation of relevant material (images, videos and text) for advertising, available for resellers of our products- Participation in relevant events (conferences & exhibitions) & increasing contact list (email & phone)- Create content for newsletter and blog Show less

  • Licenses & Certifications

    • Digital Marketing Professional Diploma 2019

      Leader School
      Oct 2019
      View certificate certificate
    • Google Ads Search/Display/Video Certification

      Google
    • Advanced Google Analytics Certificate

      Google
  • Honors & Awards

    • Awarded to Paraskevi Dionysopoulou
      Marketing Award IAB Hellas Dec 2018 Ranked 1st amongst 5 Universities and received Award for the competition at "Interactive Marketing Conference (IMC) 2018 Back to the Future", (by IAB Hellas)
  • Volunteer Experience

    • Educator

      Issued by Paths of Life on Sept 2009
      Paths of LifeAssociated with Paraskevi Dionysopoulou
    • Administrative Assistant

      Issued by "TRAVELERS OF CULTURE" CULTURAL AND FOLKLORE SOCIETY on Sept 2013
      "TRAVELERS OF CULTURE" CULTURAL AND FOLKLORE SOCIETYAssociated with Paraskevi Dionysopoulou