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Borja Menendez

Borja Menendez

Research Assistant

Followers of Borja Menendez1000 followers
location of Borja MenendezAndalusia, Spain

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  • Timeline

  • About me

    Head of Product - Casino

  • Education

    • CENP

      2000 - 2003
      Associate’s Degree Marketing

    • Instituto Laboral Tajamar

      1999 - 2000
      Associate’s Degree Sales, Distribution, and Marketing Operations, General

      Activities and Societies: Class representative

    • Universidad Complutense de Madrid

      2001 - 2007
      Bachelor’s Degree English Language and Literature/Letters

    • Universidad Complutense de Madrid

      2008 - 2010
      Master’s Degree English Literature (British and Commonwealth)

      Activities and Societies: Main editor of the faculty's literary magazine

  • Experience

    • Universidad Complutense de Madrid

      Oct 2007 - Feb 2009
      Research Assistant

      Assisting in a research about the Faculty of Arts of Madrid during the 1930s. Presenting the results at a museum exhibition.

    • Formastur

      Oct 2008 - May 2009
      English Teacher

      Teaching English to adults as part of a public program to improve English at businesses

    • Funware

      Aug 2009 - Oct 2009
      Poker content translator

      Translation and creation of poker related content for affiliate websites

    • Buyagift

      Dec 2009 - Feb 2010
      Software translator

      Translating Buyagift's backoffice software for the Spanish teamMarketing research on appropriate names for the company's branding in Spain

    • Qype

      Jan 2010 - Sept 2010
      Freelance Translator

      Translating hotel and restaurant reviews for Qype (now Yelp) so these would be available in both English and Spanish

    • The Stars Group

      Nov 2010 - Apr 2017

      Managing and supporting analytical and reporting projects on behalf of the Rational Group using Agile and Scrum methodsDelivering analysis, insight, research results, clear conclusions and recommendations based on accessible structured and unstructured Operational dataProducing high quality reports across Group project deliverables and operational Key Performance Indicators (KPIs) for distribution at Frontline, Management, Senior Management and Director levelManaging on-going planning and admin duties including monthly reporting, collection and manipulation of data using tools such as Excel, Power Pivot, VBA, Access and Qlik Sense Show less Hiring, managing, motivating and developing an international team of between 12 and 25 people in order to meet SLA targetsReporting and data analysis focal for the department, using KPIs. I created reports and provided analysis for a 400 staff international Support department (productivity, attendance, yearly appraisals, disciplinary investigations etc.) helping to improve processes and understand trends.Responsible for the launch of casino games in the Spanish market from an operational perspective.Managing the impact of organizational changes on my team: purchase of business, sale of business, contract changes, financial cuts, redundancies etc. Executing and managing the launch of new products within the Operations teamRegular duties as on duty manager / supervisor of an international Support teamIn charge of the local rewards and recognition program Show less

      • Reporting and Business Analyst

        Jul 2016 - Apr 2017

      • Customer Support Manager

        May 2013 - Jul 2016

      • Language Specialist / Escalation Point

        Nov 2010 - May 2013

    • The Workshop

      Apr 2017 - Nov 2024

      Capturing and managing business requirements with internal and external stakeholders while developing a strong professional relationship with them.Translating business requirements into functional and non-functional requirements using Agile artifacts.Working closely with business sponsors to prioritise and maintain the product backlog based on business value.Maintenance and coordination of the product roadmap.Market research to identify needs and drive product development Show less

      • Head of Product - Poker

        Apr 2024 - Nov 2024

      • Senior Product Manager

        May 2023 - Mar 2024

      • Poker Product Manager

        Apr 2021 - Apr 2023

      • Poker Business Analyst / Senior Product owner

        Apr 2017 - Mar 2021

    • Expenti

      Nov 2024 - now
      Head of Product - Casino

  • Licenses & Certifications