Kipyegon Ngeny Evans

Experience

• 

  Huawei

  Jan 2020 - Jan 2025

  Safaricom CBS Support IT, Access, IP, Core network, Transmission Engineer

  • IT Delivery Engineer

    Jan 2021 - Jan 2025

  • HMTP Huawei

    Aug 2020 - Jan 2021

  • IP Engineer

    Jan 2020 - Aug 2020
• 

  Co-operative Bank of Kenya

  Dec 2024 - now

  Information Technology Software Engineer

  1. Technical Support and TroubleshootingProvide first-level and second-level support for digital channels like mobile apps, websites, e-commerce platforms, and APIs.Diagnose and resolve issues related to performance, functionality, and user experience.Investigate and fix integration problems between systems or services.2. Monitoring and MaintenanceContinuously monitor the performance and availability of digital channels.Use monitoring tools to identify and respond to outages, latency issues, or system anomalies.Ensure system uptime and reliability by conducting regular health checks.3. Incident and Problem ManagementRespond promptly to incidents, minimizing downtime for end-users.Analyze recurring issues and implement solutions to prevent reoccurrence.Collaborate with cross-functional teams to resolve critical issues.4. System Updates and PatchingApply updates, patches, or enhancements to digital systems to improve security and performance.Test and deploy new features or upgrades in collaboration with development teams.5. User Support and TrainingProvide technical assistance to end-users and stakeholders.Create and maintain user guides, FAQs, and training materials for effective channel usage.6. Collaboration with Development TeamsWork closely with developers to ensure new features are tested and implemented without disruption.Provide feedback and insights to improve system performance and functionality.7. Security and ComplianceEnsure all digital channels comply with organizational security policies and industry standards.Regularly audit systems to identify vulnerabilities and implement safeguards.8. Reporting and DocumentationGenerate reports on system performance, incidents, and resolved issues.Document processes, configurations, and troubleshooting steps for reference.9. Customer Experience EnhancementGather feedback from users to enhance the usability and effectiveness of digital channels. Show less