Irene Dong

Experience

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  Song's Garden Chinese Restaurant

  Jul 2011 - Dec 2016

  Restaurant General Manager

  • Ensured customer satisfaction through efficient procedure over phone and computer system and forming relationships with customers through communication and fulfilling orders in the family-owned business• Reduced labor costs by 12% by taking over 2 other positions• Improved work efficiency and accuracy by 64% through usage of point of sale system and task assignment for food runners and servers • Increased profitability within the first two years by enlarging customer base by 27% through customer experience • Recruited, trained, and supervised staff and coordinated daily restaurant operations • Met and strategized financial objectives and administer budgetingOperations Management | Inventory | Revenue Management | Customer Service | Cost Control | Time Management | Guest Satisfaction | Food Preparation Show less

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  Georgia Institute of Technology

  Aug 2018 - Dec 2018

  Operations Assistant at Bill Moore Student Success Center

  • Help desk support who assists in organizing and hosting various events within work environment • Entrusted with managing building operations and hosting events for over 340 hours• Attained valuable experience in time management and client satisfaction• Optimized setup procedures for 10 various room layouts by increasing productivity by 66%•. Provide any further assistance in audio visual equipment for event hosts as well as direct catering and visitors to their necessary locationsEvent Hosting & Management | Time Management | Operations | Receptionist | Communication Show less

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  Georgia Tech Scheller College of Business

  Jan 2019 - May 2021

  • Organized over 100 students' personal information for both accepted and denied admissions into the program• Developed new student admissions procedures with 22% increase in efficiency• Tracked 42 students’ career interest performances by reviewing resumes and internship payrolls • Created 4 tutorial infographics and presentations for future student assistants to guide them in planning events and performing administrative tasks • Implemented admissions process for administrative guidance while increasing number of applicants by 38%• Led 2 major projects to host networking events and certificate ceremonies and assigned tasks to 5 student assistants Microsoft Office | Communication | Organization | Multi-tasking | Expense Reports | Data Entry & Management | Supply Inventory | Bookkeeping Show less • Assisted in lesson plans and provided outside-of-classroom feedback for students with disabilities pertaining homework assignments and projects• Planned and executed physical activity and culinary teaching lessons for a total of 48 hours• Led and supervised for exercising and cooking lessons within classroom setting.• Tested 32 students’ health knowledge and skills to the certificate program’s 21 competenciesTeaching | Education | Preplanning | Inclusive Classroom Learning | Instructional planning | Interactive Classroom Show less

  • Administrative Assistant at Excel Program

    Oct 2018 - May 2021

  • Administrative Assistant at Institute of Leadership & Social Impact

    Jan 2020 - May 2020

  • Health & Wellness Teaching Assistant

    Jan 2019 - Apr 2019
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  Georgia Tech Research Institute

  Aug 2019 - Dec 2020

  Information Technology Operations Co-op

  • Working directly with the Advanced Concepts Laboratory (ACL) in order to respond to user help requests, build information systems and IT services, and support a multitude of ACL technologies• Utilized help desk support for over 75 researchers and student interns• Installed over 50 workstations, laptops, and other research equipment as directed by service requests• Audited IT inventory and managed 400 user accounts in a Microsoft Active Directory environment• Monitoring and backing up network devices while utilizing Windows, Linux, and Mac operating systems• Led 2 projects to create Wargaming Lab and promote field research for a team of 9 researchers• Proposed a solution for a MATLAB graphics issue to increase efficiency for 85% of research assistantsActive Directory | Information Technology | Networking | Windows Server | Help Desk Support | Ticketing System | VPN | Imaging | Hardware | Virtualization | Deployment Show less

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  AT&T

  Jun 2020 - Jul 2020

  Summer Learning Academy Extern

  • Attending over 20 speaker webinars with industry experts about professional and personal development, overview of AT&T and the telecommunications industry, and other important business practices • Completing 80 hours of self-paced coursework in career growth, soft skills, technical skills, and industry knowledge • Strengthening personal quantitative background by introducing new technical topics such as 5G technology, IoT, ML, and data-driven decision making Machine Learning | Artificial Intelligence | Xandr | Internet of Things | Telecommunications | Media Industry | Cybersecurity | Data-driven Decision Making Show less

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  PrimeRevenue

  Sept 2020 - Apr 2021

  • Balanced 4 projects in addition to assigned tasks on an ad hoc basis and mentoring a Cristo Rey intern• Designed 6 Business Process Model Notation diagrams for the bank account approval process across 2 platforms• Communicated to 95 Solutions Strategy employees after conducting 6 interviews and collecting data• Built a Tableau dashboard to visualize supplier, buyer, and funder data from Pendo for the Customer Success TEAM Product Management | Tableau | Operations | Data Analysis | Pendo | Enterprise Information Systems | Corporate Social Responsibility Show less • Analyzed over 200 custom redirects for prospect and customer activity in Pardot using Microsoft Excel and Tableau • Balanced 4 long projects along with other assignments throughout the semester • Hosted and scheduled 5 interviews and meetings each week • Created a user activity tracker dashboard in Tableau to analyze project dashboards in Enterprise Information SystemTableau | Microsoft Excel | Pardot | Twitter | Marketing | Time Management | Prioritization | Communication | Supply Chain Finance Show less

  • Business Data Analyst

    Jan 2021 - Apr 2021

  • Marketing Analyst

    Sept 2020 - Dec 2020
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  Comcast

  Jun 2021 - now

  • Manager, Enterprise Data & Analytics - Technical Operations & Engineering

    Sept 2023 - now

  • Analyst 4, Enterprise Data & Analytics - Sales & Marketing

    Apr 2023 - Sept 2023

  • Analyst 3, Enterprise Data & Analytics - Sales & Marketing

    Jun 2022 - Apr 2023

  • Business Analytics Associate - Sales & Marketing

    Jan 2022 - Jun 2022

  • Business Analytics Associate - CX, Care, & TechOps

    Jun 2021 - Jan 2022