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Mpho Ramano

Mpho Ramano

Data Capturer

Followers of Mpho Ramano305 followers
location of Mpho RamanoJohannesburg Metropolitan Area

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  • Timeline

  • About me

    Backup and Restore Engineer @ Nexio South Africa | Office 365 Administration

  • Education

    • CTI

      2011 - 2012
      Bachelor's degree Information Technology

      First year: Information systems, Networking concepts, Visual programming andFundamentals of computer sciences.Second year: Information technology, Project management, Networktechnologies, Database analysis & design, Data structures and algorithms

    • La salle college

      2005 - 2010
      High School Matric 60

      Math’s literacy, Biology, Business studies, English, Geography, Lifeorientation

    • Heriot-Watt University

      2012 - 2013
      Bachelor of Science (BSc) Information Technology

      First semester: Operations management, Software engineering, ComputerDesign and Interaction Design.Second semester: Professional development, Immerging technologies andKnowledge management.

  • Experience

    • Lesego Primary School

      Jan 2013 - Feb 2013
      Data Capturer

      I was just capturing information into the computer from files and alsofiling important information to do a person’s count.

    • Look&Listen

      Jun 2013 - Aug 2013
      Sales assistent

      Helping around the shop. Merchandising stock and helping customers .Organization: Look & Listen Clearwater

    • Bytes Managed Solutions

      Dec 2013 - May 2014
      Data tecnitian(Customer Service Representative)

      Action and close new calls within customer SLAs and MTTR/MTTC Plan and manage daily activities and follow up CL calls. Minimise recalls for traditional business and desktop support Ensure a first time fix rate. Maintain and manage sufficient boot stock. Complete and hand back any faulty parts (RAs) or customer RAs within 3 days. Verify and sign warehouse reports, reconciling all discrepancies. Book parts usage to the correct call and manage assigned calls. Complete all administration within specified time frames as per policies. Comply with all ISO 9000 procedures. Show less

    • Pink Elephant

      Jun 2014 - Apr 2017
      Service Desk Analyst

      1st and 2nd line IT and Technical supportLogging and tracking of incidents and requestsLogging and communicating all incidents to customers and ITRemote supportTroubleshooting skills - office desktop and applicationsTroubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)Assist with Printer issuesAbility to provide first time resolution by using available toolsIdentification and escalation of re-occurring problems and incidentsFollow up on priority calls Show less

    • Harvest Chartered Accountants Inc.

      May 2017 - Apr 2018
      IT Consultant

      Maintain IT infrastructure, maintaining users finance applications(sage pastel) Maintaining users laptops and desktops performing upgrades on hardware and antivirus software Working on CRM Providing remote assistance to remote branches and external clients Managing IT infrastructure and IT asset register as sole IT consultant Remoting to users Adding, unlocking as well as resetting users on active directoryMaintaining and supporting organizations CCTV, back-up, PBX, exchange and switch board Managing and maintaining network infrastructure • Mikrotek routers • DNS and DHCP • Firewall Show less

    • Gabsten Technologies

      Jun 2018 - Jan 2021
      IT Support Engineer

      Providing backup support and data management for a variety of customers through Commvault, I am also experienced in system administration, networking, virtualization, and troubleshooting configuration of various other systems With previous work experience in various other organizations working on 0365 and server 2008 going up, I poses a positive mindset when it comes to IT and I am eager to do things I don't know

    • Digital Generation

      Jan 2021 - Jun 2022
      System Engineer

    • First Technology

      Jul 2022 - Aug 2023
      Data Center Engineer

    • Nexio South Africa

      Aug 2023 - now
      Senior: Backup and Restore Engineer

  • Licenses & Certifications