HARSHAL DEVANG

Experience

• 

  Capgemini

  Mar 2005 - Jul 2008

  Consultant

  Role: Developer, Team LeadCustomer: HSBC, USATeam Lead activitiesRequirement gathering, Functional and Technical Specifications,Coding, Testing, Unit testingSystem and Integration testingUAT test supportWeekly status and stakeholder communicationRoot Cause analysis

• 

  Infosys

  Jul 2008 - Jul 2017

  Project Manager

  Role: Project ManagerCustomer: LexisNexis, USA | Pfizer, USA | Barclays, U.K.Managed development, maintenance and business transformation project for customers from USA and UK.Create and maintain various project management deliverables according to the project management methodology for different stages of projectDevelopment and maintenance of project management plan, project schedule, status reports and various meeting materialsCommunication with internal and external stakeholders on project status, risk & issues, customer expectations, and future engagement opportunitiesManage to plan project within parameters of cost, scope and schedule without impact on qualityManage budget and control cost and maintain marginManage resources and delivery for fulfilment of project deliverables to agreed expectationsContinuous Improvement using methods like 5-why, Pareto etc. Quality Assurance as per CMMi standards.Role: Technology LeadRequirement gathering, Technical documentation, Coding, Unit Testing, System and UAT testingSupport and Maintenance of production. Incident Resolution, SLA based monitoring and supportRoot Cause Analysis, Enhancement and Improvement of production applicationsExtensive development in Mainframe environment Show less

• 

  BMC Software

  Jul 2017 - Oct 2018

  Project Manager

  Role: Project ManagerCustomer: British Telecom, USA | MetLife Insurance, USAManage multiple product customization and installation project for multiple customers in USADefining & tailoring responsibilities for each track of the project management methodologies Planning and Defining Scope, Activity Planning and sequencing. Resource Planning. Scope, Schedule, Cost and Quality Management. Developing project budget, forecast revenue and monitoring project margin. Implementing significant project/product quality ensuring customer success and satisfaction. Working with a diverse set of stakeholders and ensuring speedy resolution of issues Weekly/Monthly status reporting to internal and external stakeholders, Governance meetings, RAID status Ensuring that services are delivered as per defined levels of quality, time and within budget, as per program plan Leading the full lifecycle of projects from inception to closeout entailing scheduling of work / tasks and sourcing, planning and allocation of resources Updating SDLC processes, ensuring forward momentum and collaboration with stakeholders and lines of business Implementing the Information Technology Infrastructure Library (ITIL) program to improve work practices Risk Identification & Analysis, Risk Management and Mitigation. People Management, Conflict Management Show less

• 

  Atos

  Nov 2018 - now

  Senior Project Management/Lead Consultant Implemented ITSM process for a critical customer to help migrate ITSM processes (Service request management, Incident management) from a legacy system SDM to cloud based ServiceNow platform.Implemented Change management process for the customer under stringent timeline and mitigated risk of possible licensing issues and Service level breach by migrating on to ServiceNow. Successfully achieved overall technical implementation from ESB and ITSM process perspective.Implemented O365 mailbox migration and O365 mailbox lifecycle management service requests to Cloud based ServicNow platform.Received multiple awards and recognitions for outstanding achievements towards customer success and excellent feedback. Show less

  • Group Manager

    Aug 2023 - now

  • Senior Project Manager

    Nov 2018 - Aug 2023