Luan De Beer

Experience

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  WirelessG

  May 2011 - May 2014

  Customer Care Agent

  I assisted customers over the phone with their technical issues. The technical issues mostly revolvedaround 3G, ADSL and Wi-Fi issues. I assisted users at the Intercontinental Sandton Towers with their Wi-Fiissues. I monitored the gateways and switches of the companies Wi-Fi hotspots and find what the faultwas with them, should they go down.

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  IPT Holdings

  May 2014 - Jun 2016

  Support Engineer

  I was permanently assigned to do IT-related support and server maintenance at our company’s client,Foodcorp. I assisted the employees with any desktop issues, printer issues, e-mail issues, Internet issues,etc. and managed and maintained the servers they had onsite. Foodcorp was then acquired by RCLFoodswhere I then had to assist BCX in transferring our domains over to their new domains. I then worked in theIPT workshop where I fixed laptops, desktops, and tablets for two months. I was then permanentlyassigned to do IT-related support and server maintenance at our company’s client, Regro Technologies. Iassisted the employees with any desktop issues, printer issues, e-mail issues, Internet issues, etc. andmanaged and maintained the servers they had onsite. Show less

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  Jarrison Systems

  Feb 2019 - now

  Software Technician