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Michela Matos

Michela Matos

location of Michela MatosFort Lauderdale, Florida, United States

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  • Timeline

  • About me

    Skilled operational manager| Led teams to deliver high-quality operational metrics consistently| Service manager| successfully developed, trained and mentored team groups and individuals.

  • Education

    • Broward College

      2022 - 2023
      Associate of Arts - AA Business Administration, Management and Operations

    • Broward College

      2023 - 2024
      Bachelor of Applied Science - BASc Supervision and Management

    • Broward College

      2019 - 2022
      Associate of Science - AS Business Administration and Management, General

  • Experience

    • Wells Fargo

      Jan 2005 - now

      Provided teller transaction quality and efficiency to customers who preferred face-to-face interactions with the bank.Uncover customer needs beyond the immediate transaction and being able to successfully transition the customer to the appropriate source or channel to address the need.Educated customers about sales and services delivery options and assured that the quality of service did not decline if the interaction was not face-to-face.Served as a role model for the team by consistently demonstrating excellent customer service skills taking personal responsibility to help the team and managers with daily branch customer service and operational objectives. Show less

      • Branch Operations Manager| Service Manager

        Dec 2020 - now

      • Service Manager / Service Manager II

        Jan 2012 - Dec 2020

      • Personal Banker

        Dec 2008 - Dec 2011

      • Customer Service Teller

        Jan 2005 - Nov 2008

  • Licenses & Certifications