John Bowler

Experience

• 

  UPS

  Jan 1997 - Jan 1998

  Technical Support Group - Tech

  Internship involved external support and set up of P.C. environments for large account customers; involved extensive travel• Setting up stand alone PC units dedicated for UPS shipping, recording, and tracking package information• Training new clients on the use of the PC system and software assuring efficient and competent use• Troubleshooting, repairing, and upgrading existing systems

• 

  Inacom Information Systems

  Jan 1998 - Dec 1999

  Network Systems Engineer

  Work experience involved providing level three technical support for the Jacksonville basedCSX Transportation Company.• Troubleshooting and resolving PC issues in Windows 3.1\95\98\NT Platforms, as well as, problems associated in the LAN\WAN Environments• Exposure to mainframe applications and associated SNA servers, Microsoft’s Back Office products, and light exposure to Oracle

• 

  Bank of America

  Dec 1999 - now

  • Providing support to develop and educate on the BMC Remedy Suite of ITSM capabilities for Service Management• Developing and leading pilot sessions of the BMC Remedy ITSM tool to: o Test the tool capabilities, benefits and limitations for the process of Service Catalog, Service Request Fulfillment, Service Failure Impact Analysis (SFIA), Incident Management, Event Management, Change Management, Problem Management, Service Level Management, Knowledge Managemento Understand the interoperability of various modules within the toolo Discover the impacts to the current operational component to AIT modelo Validate processes and data flow as defined by the Service Lifecycle Framework• Leading demonstrations that showcase Service Failure Impact Analysis (SFIA) Show less Individual contributor to a large scale Information Architecture project designed to house master data for Bank of America’s Shared Technology Infrastructure solutions organization. Responsible for system identification, conceptual and logical data modeling that defines entities, elements and relationships of both intra and extra data domains, technical requirements gathering and documentation, data profiling and validation, user acceptance testing the technical implementation of the data warehouse. Additional responsibilities include:• Developed technical provisioning requirements for both upstream and downstream applications.• Developed business intelligence reporting requirements on MicroStrategy to support individual user community.• Develop and document recommended data quality controls and governance required to gain compliance with Bank of America’s enterprise data management policies.• Troubleshot data issues and determined root cause surfacing action items to the developers. Show less

  • VP; Consultant – System Engineer - IT Service Management Program

    Jan 2014 - now

  • VP; Consultant - System Engineer

    Dec 1999 - now