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Lindsay Davis

Lindsay Davis

Customer Service Representative

Followers of Lindsay Davis141 followers
location of Lindsay DavisLondon, Ontario, Canada

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  • Timeline

  • About me

    Technical Support Analyst

  • Education

    • Fanshawe College

      2006 - 2008
      Business Administration and Management, General

  • Experience

    • Simtrax

      Jan 2008 - Oct 2009
      Customer Service Representative

    • AC Final Mile

      Oct 2009 - May 2018

      • Operations Supervisor

        Sept 2015 - May 2018

      • Client Services Supervisor

        Jul 2013 - Aug 2015

      • Client Services Representative

        Oct 2009 - Jul 2013

    • CDK Global

      May 2018 - Apr 2023

      Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticketCreates case logs, record information, establish resolution time, follow up on issues, and escalate complex issuesAssesses issues and establish a course of action to guide the client/associate to timely resolution of inquiryTroubleshoots problems with malfunctioning software applications and recommends corrective actionDirects and guides clients through resolution of technical issuesSubmits requests for product changes and other custom programming updates Show less

      • Technical Support Analyst

        Feb 2023 - Apr 2023

      • Client Technical Analyst

        May 2018 - Jan 2023

    • VitalEdge Technologies

      May 2023 - now
      Technical Support Analyst

  • Licenses & Certifications