Jibin Thomas

Experience

• 

  The Park Hotels

  Jun 2011 - Jun 2014

  • Heading Training department for the hotel.• Ensure that the Standard Operating Procedures are constantly being implemented throughout the unit.• Ensure that the Departmental Training is conducted daily as per schedule by the Departmental Trainers/ Outlet Managers.• Develop and Implement the Annual Training Calendar for The Park, Bangalore.• Design, develop and deliver training interventions basis the Training Need Analysis.• Conducting daily Quality Audits in the hotel.• Conduct Behavioral workshops for associates on:􀃎 Team building workshops􀃎 Competency enhancing Workshops – Eye for detail, Body Language, Motivation, Sizzling 7, Effective Communication and Perception􀃎 3 day Induction for all new joinees followed by 2 week Entry Point Training for all front of the house staff Show less

  • Assistant Manager - Training

    Apr 2013 - Jun 2014

  • General Management Trainee

    Jun 2011 - Mar 2013
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  Flora Hospitality

  Aug 2014 - Dec 2016

  Learning and Development Officer

  Key Responsibilities: Standard Operating Procedures (SOP’s) Project• Converting all Microsoft Word documented SOP’s into Video SOP’s in-house by being the custodian and creator of the entire process from Pre-Production of the SOP to its final video stage Learning Management System (LMS) Project• To work with an LMS that can integrate itself with ‘Confluence’ (Application program in which SOP’s are created. Gap Analysis and Evaluation of Training• Conducting Training Needs Assessment through Triton and other modes and figuring out ways to reduce Scrap Learning Working on tools like ‘Basecamp’ to track progress and completion of projects assigned to various department heads and supervisors Conducting a 3 Day Induction program for every newly joined employee and refresher Induction for existing employees along with other need based behavioural and technical training for the Operational departments Organizing external trainings for Flora Hospitality at a group level Planning, organizing and conducting all employee engagement activities including monthly Star of the Month events To ensure that departments carry out their 15 Minutes training topics everyday Mentor to the VOICES Committee at Flora Creek and Flora Park Deluxe Hotel Apartments Achievements: Set up the training department and cultivated a training culture by successful creation and launch of a 03 day Induction module for the organization Undertook and completed the project on Departmental Training Checklists for all departments which help in Cross Training, Entry Point Training and Succession Planning projects as well Successfully coordinated Fire Safety Training (mandatory requirement by Dubai Police) for Flora Creek, Flora Park and Flora Grand Hotel Show less

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  Norwegian Cruise Line Holdings Ltd.

  Mar 2017 - Mar 2018

  Training Specialist

  Key Responsibilities: In charge of training operations for the 16th largest Cruise Ship in the world, with 1650 crew members from over 72 nationalities Custodian of process like – Monthly Performance Evaluations, Pre-Shift Briefings and Timesheets [record of Work and Rest Hours under Maritime Labour Convention (MLC), 2006] Managing and ensuring the Cross Training and Position Based Training (PBT) are being carried out and monitoring the Department Trainers and New Hires Overall in charge of 20 training programs with 6 programs for Managerial training, 11 Behavioural and Operational based Mandatory trainings and other Computer Based trainings Conducting a detailed New Manager Training Program consisting of 9 modules for newly promoted supervisors and those in the Succession planning pipeline Working with MAPS software to track trainings and update all trainings for all the crew and officers Tracking Non-Attendance of crew weekly and taking necessary escalation steps as per policy Overall custodian of ‘Vacation Hero Awards’ – monthly rewards and recognition event to recognise team members performance and excellence Achievements: Scoring a total 97% in the Platinum Impressions Audit in August 2017 Ability to lead and direct 600 crew members in case of any emergency as a result of being the Station Leader for the largest Assembly Station Conducting 2 batches of New Manager Training in the first contract Show less

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  Max Skill First Limited

  Jun 2018 - Sept 2019

  Manager - Learning and Development
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  Disney Cruise Line

  Sept 2019 - now

  Learning and Development Manager