Gemma Wilson

Experience

• 

  Marine Aviation and General

  Oct 2004 - Mar 2005

  Administration Assistant

  Marine Aviation and General is a Central London based Insurance Company. Key job responsibilities and duties included:- Answering the phone to new and existing clients and assisting them- Updating client files electronically - Scanning all of the client files on the system

• 

  K College

  Mar 2005 - Dec 2013

  Responsible for the provision of an efficient and effective campus based administrative and project service for all curriculum areas on two campuses. • Line management of 8 Business Support Officers and Administrators • Producing service level agreements and standards for the administration team• Keeping up to date with regulations and industry updated• Providing personal assistance to the Vice Principal • Supporting and administering projects alongside project managers • Leading on the staff intranet for the Principals Office and Business Support Teams • Organising the administration team and academics with regards to Open Days and Information Evenings. Show less Provided efficient personal assistant service and project support to the Director of Adult and HE and the Director of Management Information Systems. • Project Support for an Offender Learning funded project • Collating and producing reports on success and retention • Maintaining and updating the business plan for the departments • Supporting and leading on Ofsted and QAA visits • Supporting with funded projects as lead administrator • Organising roadshows for all staff on subjects such as funding and updates in the sector Show less

  • Business Support Team Leader and Project Coordinator

    Nov 2010 - Dec 2013

  • Secretary to Directors

    Aug 2007 - Nov 2010

  • Administration Officer

    Mar 2005 - Aug 2007
• 

  London South Bank University

  Dec 2013 - Aug 2018

  Manage and lead a Central Administration and Events team. Provide key project management capability to the department to achieve outstanding student experience.• Manage administration and project support staff who support a variety of academics• Manage budget lines across projects • Liaising with key stakeholders to develop the service and deliver against project objectives • Lead on employee engagement for over 100 employees • Lead on student events through the year including Welcome Week with engagement of over 7000 students • Key member of the Student Support and Employment Operations Board which lead on shaping the way the department works and working with key managers • Lead manage and support on projects from initiation to closure set by the Senior Managers including Welcome Week which involved Marketing, Events and understanding of what the client wants. • Successfully led on a project to open a student led Business Solutions Centre for local businesses. The Centre is now up and running and in the first 6 months saw engagement from 50 local businesses. • Led on an Enquiry management project in line with the strategic priorities of the University, this project involved creating project plans and providing key members of the Executive with the recommendations moving forward. • Leading on a project for student retention that involved influencing the Schools for participation Show less Provided primary and direct support to the Executive Dean and Pro Deans in the School of Health and Social Care. Managed and led a team of 5 administration staff in the School Executive Support team. • Senior stakeholder management to Executive level • Establishing and building key relationships with external stakeholders to promote the School• Leading and Managing an administration team • Project managing the re-validation of all undergraduate courses within the School• Project managing staff away days and events Show less

  • Central Administration Manager / Project Manager

    Nov 2015 - Aug 2018

  • PA, Project Manager and Team Manager

    Dec 2013 - Nov 2015
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  Kit for Kids

  Aug 2018 - now

  Project Manager

  Successfully monitor, drive and complete projects across a broad spectrum of disciplines.Manage a number of projects at any given time, including sales, marketing and social projects, through to product development and launch. Run Marketing and Social aspects of the business. - Ownership and creation of a Master Project Plan- Ownership of all Social Media Channels and increasing engagement - Day to day management of projects - Creating and maintaining robust project plans - Identifying and managing project issues and risks - Communicating project progress to the management team- Managing and the running the process for new project briefs- Maintenance of all website content and updating - Managing and co-ordinating all aspects of marketing including supporting customers with external marketing- Monitoring social and website performance using analytics - Manage and run photoshoots - Maintain internal CRM system - Product and publish blogs on the website and share on social media channels - Project Manage attendance at the Nuremberg Toy Fair - Support Business Development Manager in Sales Show less