Ravi Kumar

Experience

• 

  IBM

  Nov 2004 - Apr 2006

  Software Consultant

  worked in the SIEBEL CRM ON DEMAND project as Software consultant

• 

  Tech Mahindra

  May 2006 - Jul 2018

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Led and executed Continuous Service Improvement Plans (CSIP) initiatives for multiple applications.✔ Conducted proposal development, created SOW (Statement of Work), and analysed requirements for new customers, ensuring timely execution with the team.✔ Oversaw Service Level Management, monitoring SLA and C-SAT metrics, and providing comprehensive reporting on various KPIs.✔ Acted as the process and support owner for Incident Management, driving performance improvements and enhancing incident management processes.✔ Successfully managed transitions for multiple applications from other vendors, ensuring smooth operations and customer satisfaction. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Led the design and implementation of Network Management systems for multiple clients, ensuring efficient and reliable operations.✔ Evaluated, architected, designed, and implemented Proactive Service Management (PSM) tools and correlation engines, customized Nagios, and developed agentless monitoring solutions using C++ and C.✔ Implemented IBM SQM (Service Quality Manager), resulting in improved customer experience and satisfaction.✔ Integrated multiple tools responsible for monitoring service quality, providing a unified dashboard for clients to gain comprehensive insights. Show less

  • Technical Manager

    May 2006 - Jul 2018

  • Operation lead

    Dec 2012 - Mar 2016

  • Senior Software Engineer

    Aug 2009 - Nov 2012

  • Software Engineer

    May 2006 - Oct 2012
• 

  Capgemini

  Jul 2018 - now

  Program Manager

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Defining program control, planning overall program and monitoring the progress.✔ As a program manager overhaul a large portfolio of applications (TMS and Mobility) for a major logistics client in Australia, overseeing application & operation management, development, remediation and in a DevOps model.✔ Managing program budget, risk and issues by taking corrective action.✔ Coordinating project & their interdependencies.✔ Managing & Utilizing resources across multiple projects.✔ Managing stakeholder & aligning deliverables .✔ Orchestrate collaboration with the business to define product backlogs, requirement analysis for product development, create product roadmaps & identify long-term improvement opportunities, while managing vulnerability & driving application consolidation using agile methodologies.✔ Supported migration of legacy application from on-perm environment to AWS cloud as solution architect.✔ Drive AWS cloud cost saving initiative for multiple application.✔ Surpass expectations by successfully recovering applications from cyberattacks, working closely with the business & implementing security measures.✔ Implement Dynatrace and Splunk tools with best practices across all application suites, enabling simplified monitoring, root cause analysis & self-healing scripts.✔ Drive Continuous Service Improvement Plans (CSIP) across the application portfolio, enhancing performance & efficiency.✔ Facilitate service management coverage for multiple applications, collaborating with vendors & locations globally & ensuring smooth application transition and Go-Live.✔ Implement automation using UiPath, Dynatrace & other tools to streamline business processes and improve efficiency in application management and monitoring.✔ Participated in cross-functional team-building activities for effective triaging production issue & end to end development perspective.✔ Responsible or risk and issue management & mitigation plan. Show less