Zena Bland

Zena Bland

Followers of Zena Bland487 followers
location of Zena BlandUnited Kingdom

Connect with Zena Bland to Send Message

Connect

Connect with Zena Bland to Send Message

Connect
  • Timeline

  • About me

    Seeking new opportunities in Human Resources/Administration or Business Management

  • Education

    • La Retraite Roman Catholic Girls'​ School

      2008 - 2010
      A-Level Business Administration, Management and Operations and English Language and Literature
    • Middlesex University

      2014 - 2015
      Journalism and Creative Writing Journalism
    • La Retraite Roman Catholic Girls'​ School

      2006 - 2008
      GCSE
    • The Open University

      2020 - 2020
      Workplace Learning with Coaching and Mentoring Business Administration and Management, General
    • President's College

      2003 - 2006
      Business/Commerce, General

      Diamond House 💎

  • Experience

    • Hallett Retail

      Jul 2010 - Jun 2015

      Sales Advisor/Supervisor- Providing exceptional customer service, demonstrating product knowledge to assist consumers in selecting the best products and attractively displaying goods on the shop floor to maximise sales.- Operating the till and accurately processing all methods of payment, ensuring the store is clean, tidy and safe at all times. - Working as part of a team and assisting colleagues when necessary.- Retrieving sales figures, arranging the data onto spread sheets and emailing them to the area manager to update and record the concession’s performance.- Taking delivery of stock from suppliers and storing appropriately. Show less

      • Concessions Manager

        May 2014 - Jun 2015
      • Sales Advisor

        Jul 2010 - May 2014
    • William Hill

      Oct 2016 - May 2019
      Customer Experience Manager

      - Creating a warm, welcoming environment, engaging and interacting with customers through in-depth knowledge of William Hill's diverse range of betting products, including gaming machines and special offers. - Executing cash handling, banking and working inline with security and operational procedures. - Maintaining a clean, tidy and safe working environment through effective merchandising and housekeeping. - Relaying business reports on a daily basis and ensuring that all staff members are treated equally and fairly. Show less

    • W & T George and Company Limited (WTG)

      Oct 2019 - Jun 2021
      Training and Development Manager

      - Created and implemented training programs and overseeing the development of careers.- Set performance metrics, evaluated productivity, and helped employees create long-teemcareer plans.- Supervised technical training for staff.- Analysed training needs to develop new training programs or modified and improvedexisting programs.Additional Support- Supported the Human Resources Department with filing, completing letters, recruitment,conducting job interviews and hosting staff meetings.Purchaser Officer- Covered the role for three months: Maintained stock levels, conducted research andnegotiated with suppliers, sourced and purchased materials, goods and services fromtrusted suppliers on behalf of the company. Show less

    • British Airways

      Jul 2023 - now
      Customer Experience Representative
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Zena Bland
      Miss United Nations Earth 2018 Miss United Nations Pageants Jul 2018
    • Awarded to Zena Bland
      Miss Guyana United Nations 2018 Miss United Nations Pageants Feb 2018 Guyana’s representative at the Miss United Nations Pageant held in Kingston, Jamaica.
    • Awarded to Zena Bland
      Young Role Model Of The Year International Achievers Award Sep 2016
    • Awarded to Zena Bland
      Miss Universe Guyana 2015 3rd Runner Up Miss Universe Guyana Nov 2015
    • Awarded to Zena Bland
      Miss Guyana United Kingdom 2015 Kaieteure Entertainment Jun 2015 The coronation of Miss Guyana UK 2015 was held at The Guyana High Commission Bayswater, London.The crowning and sashing ceremony took place in the presence of the acting High Commissioner of Guyana Ms. Herbert.