Zena Bland

Experience

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  Hallett Retail

  Jul 2010 - Jun 2015

  Sales Advisor/Supervisor- Providing exceptional customer service, demonstrating product knowledge to assist consumers in selecting the best products and attractively displaying goods on the shop floor to maximise sales.- Operating the till and accurately processing all methods of payment, ensuring the store is clean, tidy and safe at all times. - Working as part of a team and assisting colleagues when necessary.- Retrieving sales figures, arranging the data onto spread sheets and emailing them to the area manager to update and record the concession’s performance.- Taking delivery of stock from suppliers and storing appropriately. Show less

  • Concessions Manager

    May 2014 - Jun 2015

  • Sales Advisor

    Jul 2010 - May 2014
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  William Hill

  Oct 2016 - May 2019

  Customer Experience Manager

  - Creating a warm, welcoming environment, engaging and interacting with customers through in-depth knowledge of William Hill's diverse range of betting products, including gaming machines and special offers. - Executing cash handling, banking and working inline with security and operational procedures. - Maintaining a clean, tidy and safe working environment through effective merchandising and housekeeping. - Relaying business reports on a daily basis and ensuring that all staff members are treated equally and fairly. Show less

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  W & T George and Company Limited (WTG)

  Oct 2019 - Jun 2021

  Training and Development Manager

  - Created and implemented training programs and overseeing the development of careers.- Set performance metrics, evaluated productivity, and helped employees create long-teemcareer plans.- Supervised technical training for staff.- Analysed training needs to develop new training programs or modified and improvedexisting programs.Additional Support- Supported the Human Resources Department with filing, completing letters, recruitment,conducting job interviews and hosting staff meetings.Purchaser Officer- Covered the role for three months: Maintained stock levels, conducted research andnegotiated with suppliers, sourced and purchased materials, goods and services fromtrusted suppliers on behalf of the company. Show less

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  British Airways

  Jul 2023 - now

  Customer Experience Representative