Mark Zuwala

Experience

• 

  Safeco

  May 1997 - Nov 2004

  Managed P&C agency sales, marketing and customer service for a territory of 39 independent insurance agents. Responsible for prospecting, appointing, and training new agents. Conducted goal planning and follow up management to ensure adherence to production commitments. Directly responsible for sales territory achieving increased production in commercial lines written premium, commercial lines items, personal lines auto items, specialty lines items and life written premium. Led a staff of 6 personal lines underwriters; responsible for employee training, development of underwriting skill set, motivation, adherence to company standards and policies. Responsible for managing profit and growth in the personal lines book of business for Minnesota and part of Illinois. Managed an underwriting territory of approximately 40 agents and approximately $10 million in written premium. Responsible for building and maintaining agency relationships. Underwrote new and renewal accounts for preferred and standard auto, homeowners, recreational vehicles, boat and umbrella lines of business. Responsible for new agent training

  • Sales Professional

    Jan 2002 - Nov 2004

  • Territory Underwriting Manager

    Mar 2000 - Dec 2001

  • Personal Lines Underwriter

    May 1997 - Mar 2000
• 

  CNA Insurance

  Nov 2004 - Jul 2005

  Field Sales Specialist

  Provided marketing, technology and underwriting support, as required, to targeted agency distribution plant. Responsible for new business production and the development of profitable growth opportunities with current and new distribution partners.

• 

  USAA

  Jul 2005 - Sept 2013

  Led business team in developing a customer facing GIS risk assessment tool which provides insights to level of catastrophic risk and offers mitigation tips. Managed Geographic Information System (GIS) underwriting program to ensure optimization between risk management and member experience. Led team of underwriters responsible for balancing growth and profit with best in class member experience. Coordinated activities with P&C staff underwriting to implement underwriting programs, processes and procedures. Reviewed and analyzed underwriting processes and programs to ensure they supported the overall corporate business goals and delivered optimal experience.

  • Lead P&C Staff Underwriter

    Nov 2008 - Sept 2013

  • P&C Underwriting Manager

    Sept 2007 - Nov 2008

  • Lead Underwriter

    Feb 2007 - Sept 2007

  • Staff Underwriter

    Jul 2005 - Feb 2007
• 

  USAA Insurance Agency

  Sept 2013 - Mar 2020

  Product Management Director

  Responsible for business development and maintaining productive relationships with alliance carriers to fulfill member needs in expanded markets. Partner with stakeholders to optimize the member experience and product offerings. Developed and implemented commercial line strategy introducing new carriers and technology resulting in growth of new business (13%) and revenue (7%) in the first year. Successfully led business model change to outsource sale and service for Florida property to MGA resulting in a 3-year expense reduction of 60% and customer satisfaction score of 97%. Show less

• 

  Team Focus Insurance Group

  Mar 2020 - now

  Director

  Leads underwriting and call center operations, ensuring profitability and adherence to standards. Built strong partnerships with carriers to maximize operational efficiencies and successfully implement business strategies. Maintains expertise in carrier guidelines and tools, resolves escalated issues, and collaborates with senior leadership on goals, budgets, and program management