Deepak Raj

Experience

• 

  Casturn Valves Private Limited

  Sept 2015 - Sept 2016

  Quality Inspector

  Analysis of the production flow and evaluation of the results so as to choose the best result. Continuously analyze production reference documents and help keep them up to date.

• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Dec 2016 - now

  Managing the Seller Partner Self Service Program (SPSS) from identification of defects to producing end deliverables for NA & EU regions for the Retail and 3P Selling partners. I interpret all the business requirements and responsible for owning the key metrics focused towards defect elimination and deliver business value. Working closely with senior leadership, RBS process SMEs WW and other internal/external stakeholders. Skillfully trained in Business Process Management, Process Automation, and Lean Six Sigma. Focused on Business process flow maps, KPI, data-driven decisions, Pareto analysis, problem statements into process improvement strategy.Cross functional connect with the business, operations, automation & technology teams to help drive operation, deploy tools & techniques and system improvements. Collaborated with multi-disciplinary teams to improve the Catalog completeness for the product line (US-SL) conceded unit defects for top 10 ranked relevant attributes which increased 10% fix rate for enrichment of the website. Coalesced with Brand Specialist - Vendor Managers for leveraging the program benefits for surfacing digital catalog defects. And the hypothesis resulted in 25% fixation rate driven by AVS. Show less Deal with problems with proactive method to minimize product concession. By pre-defined root cause of each product type will be analyzed, find the correct value of attributes and update in the catalog as huge numbers. Basic catalog management and proactive approach to detect the potential for product concession. Weekly analysis report of the product range such as Hard-lines, soft-lines and consumable by trend error approach method. Seller Partner Self Service (SPSS): By working Catalog Improvement approached by our business partners (Retail and 3P) to commit to dealing with catalog defects which are correlated to concessions. A vital role in accelerating the fixed percentage that supports the concessionary targets of 12% YoY in reducing DPMO. Audit any rules created by Sherlock. Concentrate more on Inventing & simple principle for everyday productivity works in paragon. Analyze seller comments for project research and work on WBR. It had a large impact of seller satisfaction, improved catalog, less reduction in returns. Creating and implementing new and innovative ideas helps the process to find the high level of sales engagement. Propose new automation ideas, manage communication with stakeholders and train new partners in process improvement. Show less Perform an in-depth analysis of Worldwide MP (US, UK, CA and IN) Customer feedback to find the root cause of the problem and fix the Amazon catalog detail page. Reporting at the top end of the trend analysis, use cases, find the original cause and keep the catalog hygienic. Persuasive with good interpersonal skills and appropriation of weekly regulation, monthly reports of the process and attribution of works to his peers, Inventor & simply deal blocker and brainstorming. In Defective team, focus on a particular root cause such as compatibility, Installation, size information, expiry date, Technical, recalled items, heat sensitive, storage and packing foods. Learn about returns impacts and calculate net values to reduce concussion. By preserving the consistency of productivity, NRR, innovative ideas and quality throughout the process. And offer training to new peers regarding the process. Constructed a standardized SOP and allocating work file for the peers using ETL. Show less

  • Subject Matter Expert - Program Management

    Jun 2022 - now

  • Senior Catalog Associate - Defect Reduction

    Oct 2019 - May 2022

  • Catalog Associate - Defect Reduction

    Dec 2016 - Sept 2019