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Anne Dennis

Anne Dennis

Laboratory Technician

Followers of Anne Dennis423 followers
location of Anne DennisDetroit Metropolitan Area

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  • Timeline

  • About me

    Product Manager- Contact Center | Managing Products within CCaaS/SaaS/CRM

  • Education

    • Allegan High School

      2003 - 2007

    • Grand Valley State University

      2007 - 2011
      Bachelor of Science (B.S.)

  • Experience

    • Grand Valley State University

      Aug 2007 - Apr 2011
      Laboratory Technician

    • Michigan Blood

      Jan 2009 - Jun 2011
      Laboratory Assistant

    • American Cancer Society

      Aug 2011 - Aug 2012
      Cancer Information Specialist

    • Expedia Group

      Aug 2012 - now

      Managing Products within CCaaS/SaaS/CRM for contact centers with a global footprint and thousands of users.

      • Product Manager- Contact Center

        Mar 2021 - now

      • Global Customer Experience Business Analyst

        Mar 2016 - Mar 2021

      • Customer Support Manager

        Dec 2014 - Mar 2016

      • Customer Support Team Lead

        Jan 2014 - Dec 2014

      • Product Support Representative

        Jul 2013 - Jan 2014

      • Customer Service Representative

        Aug 2012 - Jul 2013

  • Licenses & Certifications

    • Certified ScrumMaster

      Scrum Alliance
      Oct 2016

    • Targeted Selection Interviewing

      DDI | Development Dimensions International

    • Competent Communicator

      Toastmasters International

  • Volunteer Experience

    • Volunteer

      Issued by Austin Habitat for Humanity on Dec 2012
      Austin Habitat for HumanityAssociated with Anne Dennis

    • General Volunteer

      Issued by KUT Public Media on Sept 2015
      KUT Public MediaAssociated with Anne Dennis