Pratyush Kumar

Experience

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  ICICI Bank

  Nov 2015 - Oct 2019

  Customer Service Manager

  Providing exceptional customer service to all clients specifically dealing in Equity and Bonds.Generate additional revenue through upselling or cross sellingDiffuse intense customer situations to maintain high-level of satisfactionAll retail banking operations, Demat transactionsKeep up to date with, and understand, relevant laws and regulationsMonitor compliance with laws, regulations and internal policies

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  Axis Bank

  Oct 2019 - Jan 2022

  Branch Operations Manager

  All retail bank transactions along with keeping branch cost in check.Handling a team to exceed sales goals within Compliance and regulation.Dealing with AML team, Income tax Dept and Jurisdiction dept.Keeping branch premises and assests healthy.Experienced in communicating Skills to fulfill Customer need and maintaining long term relationship.

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  Adobe

  Aug 2022 - Oct 2023

  Technical Support Executive
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  ICICI Bank

  Oct 2023 - now

  Deputy Branch Manager

  Implementing Strategies and initiatives to enhance customer retention rates, Engaging with customers to build long term relationship, Identify opportunities for upselling or cross selling products or services, ensuring customer service standards are met and minimize customer complaints and escalations, Ensuring smooth operation of branch, Deepening customer engagements and ensuring revenue is maximized, Ensuring branch upkeep in terms of physical and IT infrastructure, Controlling and Monitoring income leakage, Anti Money Laundering, Handling Internal and External Audits, Ensuring that all employees are trained Show less