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Shawn Balkaran

Shawn Balkaran

Retention Specialist

Followers of Shawn Balkaran215 followers
location of Shawn BalkaranDorval, Quebec, Canada

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  • Timeline

  • About me

    “Technology is best when it brings people together.”

  • Education

    • Pearson Electrotechnology Centre (PEC) - Lester B. Pearson School Board

      2012 - 2013
      Installation and Repair of Telecommunications Equipment Telecommunications Technology/Technician

    • Cisco Networking Academy

      2013 - 2014
      Cisco certified entry level technician Computer Systems Networking and Telecommunications

    • Pearson Electrotechnology Centre (PEC) - Lester B. Pearson School Board

      2021 - 2022
      Computer Support & Networks Computer Systems Networking and Telecommunications

      Activities and Societies: Studies performed at a cisco certified school.

  • Experience

    • Fido Mobile

      Apr 2007 - Oct 2009
      Retention Specialist

    • Société d'habitation et de développement de Montréal

      Mar 2008 - Jun 2013
      Condo sales host

      -Present floor plans, prices and do visits of available models.

    • CaTECH Systems Ltd.

      May 2013 - Aug 2014
      Telecommunication technician

      -Build data centers from ground up, by doing cabling, fiber optics, installing racks,etc.-Utilise testers and analysers to find and repair network issues.

    • ACN

      Aug 2014 - Nov 2014
      Technical Support Specialist

      -Resolve VOIP and internet issues for customers.-Manage cases and coordination with Telecom Techs for home visits.

    • Google

      Nov 2014 - Oct 2020
      Business helpdesk specialist level 5

      - Provide exceptional technical support for G Suite and Google Appliances, for Government and Military accounts of the U.S government.- Provide support and training to lower agents in their case work. - Analyse and upgrade work process improvements and cater to special project

    • Lester B. Pearson School Board (LBPSB)

      Apr 2021 - Jul 2022
      I.T Student finishing school on August 5th 2022.

      - Cisco training at cisco cerifited training center with real devices.- Linux- SQL- Python- Active directory

    • CAE

      Jul 2022 - now

      • IT Technologist II, Training Management and Content Solutions

        Oct 2022 - now

      • Technical Support Specialist

        Jul 2022 - Oct 2022

  • Licenses & Certifications