Celinda LUO

Experience

• 

  Ion Global

  Jul 2001 - May 2004

  Executive Assistant

  This was my first job after graduating from University. I learned a lot of Human Resources, labor law and Admin knowledge from this role.Strengths and achievements:  Assist Branch Leader - office logistics issues. Payroll processing. Employment contract management Office Finance and Admin. Issues. Monthly operation reports

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  EY

  Jun 2004 - Jun 2014

  I led the team that provides Recruiting operations support in accordance with the established policies, procedures and service level agreements. I supervised service delivery in respect of specific or multiple Recruiting support, and oversaw a team of 9 members. I was responsible for ensuring service delivery and quality standards were consistently met by the team. Additionally, I was responsible for training, developing and motivating team members.Strengths and achievements: Schedules, administration and monitoring of the day-to-day activities for the Recruiting team in accordance with established polices, procedures and service level agreements Reviews work product and deliverables as necessary to ensure service levels and quality standards are consistently met by the team Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance Oversees team staffing, scheduling, holiday & vacation management Trains, develops and motivates team members; provides guidance, direction and evaluation of team members Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service Ensures process documents are reviewed and updated on a regular basis Serves as the escalation point for functional issues; works with HR Services Manager, Customers or others to resolve as necessary Participates in leadership meetings and/or customer calls to share feedback and operational results Participates on service transitions projects as needed Show less Strengths and achievements: Set up HR policy and procedure in line with EY Far-East Area Policy. Proactively work with and advise Process Team managers and employees in People issues, organizational concerns and provide direction and advice in the application of standard company policies and practices. Process local and Expat payroll and benefits. Ensure all operations obey local labor laws and are consistent with EY Global Policy. Establish recruiting strategic plan with People Manager and manage hands on recruiting activities. Organize New Hire Orientation for new employees Foreign Employee management, including, relocation, visa and work permits, and individual income tax issues. Show less

  • Assistant Manager, People Team

    Jan 2011 - Jun 2014

  • Supervisor, People Team

    Aug 2009 - Dec 2010

  • Supervisor, People Team

    Jun 2004 - Aug 2009
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  Golden Ship Import & Export Co. Ltd

  Mar 2015 - Jun 2016

  Assistant

   Establishes, develops and maintains business relationships with current customers and prospective customers Makes telephone calls and in-person visits and presentations to existing and prospective customers Sales orders and dispatch Participates in trade shows and conventions Sourcing new products

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  Vodafone New Zealand

  Jan 2017 - Apr 2023

  • Provide fast, accurate & customer-centric responses to customer queries• Prepare and process all transactional HR activities ensuring consistent and efficient delivery of service to defined service levels• Ensure data quality (quality, completeness and consistency) in all systems containing people information • Identify and implement improvements to the team’s efficiency and effectiveness. Maintain quality and relevance of HR information on digital sites (eg SAP, HROnboard, Taleo) to support self-service Show less

  • Service Delivery Coordinator

    Aug 2020 - Apr 2023

  • People Operations Coordinator

    Jul 2019 - Jul 2020

  • Customer Care Representative

    Jan 2017 - Jul 2019
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  One New Zealand

  Apr 2023 - now

  Service Delivery Consultant