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Milena Krupkin

Milena Krupkin

location of Milena KrupkinAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Product Operations Specialist at Booking.com

  • Education

    • University of Goettingen

      2005 - 2007
      Master Economics

      Master of Arts in International Economics; specialised in: Foreign Trade, Economics and Policies of the European Union, European and International Law, Economic Development

    • University of Nottingham

      2003 - 2004
      Economics, Business Administration

  • Experience

    • Booking.com

      Jan 2011 - now

      Working together with Product Managers and developers on products following Agile methodology: -Processing and prioritizing incoming bug reports; -Supporting developer with bug fixes; -Translating road map plans and stakeholder requirements into actionable user stories;-Setting up and coordinating quality process; establishing quality metrics;-Collaborating with other product teams on new product features and new use cases; -Communicating with users of the product on ongoing developments;- Responsible for creating and updating training materials and guidelines for users; - Writing scripts for user research; participating in user research sessions; translating user research results and feedback into actionable user stories. Show less

      • Product Operations Specialist

        Dec 2018 - now

      • Mobile Feedback Team

        Jan 2018 - Nov 2018

      • Content Management Associate

        Jan 2011 - Jan 2018

  • Licenses & Certifications