Taylor R.

Experience

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  MPRO

  Jan 2006 - Apr 2013

  • Responsible for working in a team environment alongside both nurses and physicians to provide support for Medicare appeals and beneficiary complaints. Daily tasks included the following:o Acquiring intake from the provider, Medicare Health Plan, and beneficiary. This includes requesting medical records, obtaining medical information on the beneficiary and educating the provider on the appeal process.o Providing excellent customer service to Michigan’s Medicare population while answering questions concerning healthcare coverage, appeal information and referral entities.o Establishing and maintaining key relationships with physician reviewers.o Conducting immediate advocacy with the beneficiary and healthcare provider to ensure customer’s urgent needs are met.o Querying government databases for information on beneficiary’s coverage.o Working with both onsite & offsite physicians to schedule and teach electronic reviews.o Preparing and faxing medical records for second level appeals.o Editing and mailing written correspondence to the beneficiary and provider.o Compliance with current HIPAA regulations. Show less

  • Intake Specialist

    Mar 2006 - Apr 2013

  • Medicaid Audit Technician

    Jan 2006 - Jan 2007
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  Michigan County Medical Care Facilities Council

  Aug 2013 - Jun 2014

  Project Coordinator/Website Administration

  • Responsible for completing project deliverables as required by the Michigan County Medical Care Facilities Council. Tasks included the following:o Daily content updates to the council’s websiteo Assigning website login credentials to medical care facility staff memberso Producing a monthly PDF publication, the compass, for Michigan’s medical care facilities using Adobe InDesign.o Conference planning which includes invoicing the participants using PayPal, configuring GoTo Meeting, preparing conference material, and ensuring the conference locations meet the needs of the presenters (A/V needs, microphone, projector set-up) Show less

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  GENPACT

  Feb 2014 - Jun 2015

  Served as the primary technical contact for team members, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction (i.e. technical assessments and technical advisory on complex ad products). Provide technical assistance to advertisers and account representatives of the worlds largest search engine provider.

  • Subject Matter Expert - Google AdWords/Analytics

    Dec 2014 - Jun 2015

  • Sales Technical Operations Process Specialist

    Feb 2014 - Dec 2014
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  GENPACT

  Aug 2015 - Mar 2016

  Quality Analyst - Google AdWords/Analytics

  • Ensuring the day-to-day technical escalations meet quality contract deliverables to help maintain the success of our client, the largest search engine provider in the world. • Reporting on team-wide quality metrics with the usage of pivot tables and Excel. • Maintain Google product, industry and customer knowledge to provide successful ad management and technical consultation to clients.

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  TRIMEDX

  Jan 2018 - Mar 2018

  Biomedical Equipment Technician Intern
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  St John Health

  Mar 2018 - now

  Biomedical Equipment Technician II