Javier Gaete

Experience

• 

  Turavion - Agencia de viajes

  Mar 2017 - Dec 2019

  ● Developed and implemented a claims and suggestions management system, contributing to the company’s achievement of ISO 9001 certification. This involved extensive empathetic communication with personnel across more than six business units to understand both technical and non-technical needs and concerns.● Handled claims submitted to the Bureau of Consumer Protection, securing favorable outcomes for the company in 100% of cases.● Oversaw corrective actions based on customer feedback, improving satisfaction among key clients.● Enhanced efficiency by automating processes and reducing manual errors through Excel Macro improvements. Show less

  • Market Intelligence Analyst

    Oct 2019 - Dec 2019

  • Contracts and Products Controller

    Jan 2019 - Sept 2019

  • Customer Care Coordinator

    Jan 2018 - Jan 2019

  • Customer Care Internship

    Mar 2017 - Dec 2017
• 

  Pastel Street

  Feb 2021 - Sept 2024

  ● Founded and led Pastel Street, one of the first Harajuku-inspired fashion brands in Chile, developing over 100 original designs and reaching 10,000 USD in monthly revenue.● Directed international brand activations and product launches at Anime Expo LA, Japan Expo Paris, TNT Mexico, Otakuthon Montreal, and Comic Con Costa Rica, engaging more than 50,000 attendees.● Secured Latin America’s first licensing agreement for Hatsune Miku and managed collaborations with independent Chilean and Argentinian artists through licensing, co-creation, and commissioned work.● Developed innovative products using reflective, holographic, and glow-in-the-dark materials, including the Sparkling Soundshock Hoodie feat. Hatsune Miku.● Improved operational efficiency by implementing automated Power BI dashboards, reducing reporting and decision-making time from five days to real time.● Managed a cross-functional team of five and coordinated in-house and outsourced production to maintain premium handmade quality standards.● Expanded the business through Colortex, an on-demand textile printing service serving over 50 weekly clients. Show less

  • Marketing Manager

    Jan 2020 - Sept 2024

  • Strategic Business Unit Manager | Colortex.cl

    Feb 2021 - Aug 2023