Mohamed Al'Aali

Experience

• 

  Stc Bahrain

  Jan 2021 - now

  *Business Segment *Serve as the primary point of contact and trusted advisor for a portfolio of SME clients at STC Bahrain*Building strong, consultative relationships to deeply understand clients' unique business needs and objectives*Proactively identifying opportunities to enhance client experiences and drive revenue growth through cross-selling and upselling STC Bahrain's solutions*collaborating cross-functionally with product, technical, presales, and service experts to design and deliver customized telecommunications and IT solutions from STC Bahrain*managing the full customer lifecycle, from prospecting and onboarding to ongoing account management and contract renewals*Participate in industry events, client seminars, and other marketing initiatives to generate new business leads and strengthen STC Bahrain's brand awareness Show less *Consumer Segment * Managing an outdoor sales team and indoor telesales team. *Managing the day-to-day activities of the team.*Conduct market study to scan areas of new target market acquisitions. Developed previously unused customer acquisition channels: social, CRM, tele-sales to grow potential customer database by 150%.Presenting team performance, activities and agenda on weekly and monthly basis.*Interviewing and recruiting new staff.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.*Achieve Monthly team KPI's while having less than 2% error margin monthly. delegating tasks and setting up daily goals.*Launching of new initiatives to improve department operations Show less *Consumer Segment *Promote and cross sell STC existing range of products and services to all market segments while maintaining high RPO sales. *Exceeded sales target standards and KPI's by an average of 160% in the first 6 months of joining. *Conduct back ground checks e.g. credit limit check, age, black list for provisioning the services, Collect, validate and attach/ upload consumer documents and initiate the service provisioning requests. *Carry out daily cash and revenue collection in a safe and secured manner. *Following process and quality standards while addressing customers’ requests to ensure high level of customer satisfaction. *Assisting newly-recruited or less experienced Sales Representatives in sales and operations matters. Show less

  • Key Account Manager

    Jun 2024 - now

  • Sales Team Leader

    Jul 2022 - Jun 2024

  • Sales Executive

    Jan 2021 - Jul 2022