Andrew Snarski

Experience

• 

  Hess Print Solutions

  Feb 2001 - Oct 2010

  • Software Programmer

    Jun 2007 - Oct 2010

  • Network Administrator

    Feb 2001 - Aug 2007
• 

  Kforce Inc

  Mar 2012 - Aug 2012

  Technical Support Specialist
• 

  Follett

  Aug 2012 - Feb 2024

  I took on a leadership role in addition to my responsibilities as Senior Product Manager to navigate our product through several market changes, including the end of COVID-19, the return to full-time in-person, and challenges to library books. To keep our customers informed about the product's direction, I implemented a monthly webinar. This webinar also provided an opportunity for customers to share their struggles and feedback. During the course of my three years as a Senior Product Manager, I not only fulfilled my usual duties, but I also developed comprehensive marketing plans and strategies aimed at promoting specific products to targeted demographics. As part of our efforts to improve user experience, we completely revamped our UI and UX to make it easier for children to access their library. Additionally, I conducted user groups and market research to ensure that my product remained the leader in the market. I collaborated with internal and external customers to enhance Destiny Library Manager, the leading library automation system for K-12 schools. I provided support for six software releases and ensured customer satisfaction

  • Director of Product Management

    Jun 2022 - Feb 2024

  • Senior Product Manager

    May 2019 - Nov 2022

  • Product Manager

    Jun 2017 - May 2019

  • Senior Technical Support Specialist

    Apr 2015 - Jun 2017

  • Technical Support Specialist

    Aug 2012 - Apr 2015