Marqia Willis

Experience

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  Waterway Dental

  Aug 2011 - May 2012

  Dental Assistant

  Internship assigned by Carl Wunsche Sr. Career Academy

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  Best Buy

  Jul 2012 - Feb 2013

  Sale Transaction Assistant

  Receive and disburse money, answer customers' questions, greet customers, maintain clean and orderly checkout area, resolve customer complaints, balance cash register, sell products or services, provide customer service and operate a cash register, approve large credit card transactions, take credit card bill payments, sign customers up for credit cards, apply gift cards and certificates, checks, store credit, store membership cards, returns

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  Walgreens

  Feb 2013 - Aug 2013

  Customer Service Clerk

  Receive and disburse money, answer customers' questions, sell cigarettes, greet customers, maintain clean and orderly checkout area, resolve customer complaints, balance cash register, sell products or services, provide customer service and operate a cash register, apply gift cards and coupons, answer phones, stock floors, work in cosmetics, unlock restrooms, organize shelves and aisles, checks, store credit, store membership cards, returns

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  APAC Customer Services

  Oct 2013 - Nov 2014

  Telesales Representative

  Take Inbound Calls, Make Outbound Calls, Work A Multi Line Phone Switchboard, Type, Transfer Calls To Correct Department, Schedule Appointments, Make Sales, Troubleshooting, Computer Knowledge, Internet Knowledge, Use Microsoft Office, Quote Prices, check order statuses , Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Determine charges for services requested, Collect deposits or payments and Confer with customers by telephone Show less

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  Copart

  Sept 2014 - now

  Senior Customer Service Representative / Title Specialist

  Process titles in from the state and make sure they are correct and also sign off on the behalf of the seller or insurance company, mail titles and other documents to member who have purchased units via FedEx, UPS, USPS, mail off titles to be processed into the insurance name, receive incoming mail via FedEx, UPS, USPS. Answer phone calls to assist with adjuster's, insurance reps, and customers, people who have filed claims, or other yard rep questions. Review and go over certain reports, Obtain the best score possible for audits. Do vehicle checks for certin information on the TX DMV and Auto Check. Show less