LeKeisha B.

Experience

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  General Motors

  Apr 2012 - Mar 2017

  Logistics Clerk

  • Supported the Director of Logistics and Customer Fulfillment in critical decision-making processes and SLA compliance to meet customer expectations.• Analyzed extensive data sets using various data management systems for accurate reporting.• Coordinated and scheduled deliveries, and utilized logistics software and tools to optimize routes, reduce costs, and improve overall efficiency.• Communicated with drivers, warehouse personnel, and other stakeholders to ensure seamless operations.• Monitored inventory levels as well as maintained accurate records of logistics activities, including delivery times, delays, and any incidents. Show less

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  Herff Jones

  Mar 2017 - Dec 2021

  Service Dispatcher/ logistics coordinator

  • Managed a multi-line phone console system and interacted with customers to understand their needs, answer inquiries, and provide information about services or products.• Received incoming service requests and coordinated with delivery personnel to ensure timely responses to customer's needs.• Maintained accurate records of service calls, dispatch activities, and customer interactions.• Inputted and updated customer information in the company's database to ensure accurate and up-to-date records.• Updated customers on the status of service requests or orders, as well as addressed and resolved issues that arose during the dispatch process. Show less

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  MAWD Pathology Group

  Dec 2021 - Oct 2022

  Data Entry Clerk / Billing Clerk

  • Supported the Director of Logistics and Customer Fulfillment in critical decision-making processes and SLA compliance to meet customer expectations.• Analyzed extensive data sets using various data management systems for accurate reporting.• Coordinated and scheduled deliveries, and utilized logistics software and tools to optimize routes, reduce costs, and improve overall efficiency.• Communicated with drivers, warehouse personnel, and other stakeholders to ensure seamless operations.• Monitored inventory levels as well as maintained accurate records of logistics activities, including delivery times, delays, and any incidents. Show less

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  Ceva Santé Animale

  Feb 2023 - Feb 2024

  Laboratory Technician

  • Execute laboratory testing in compliance with standard testing procedures, record observations, and interpret findings.• Conduct thorough microbiological evaluations and actively contribute to the development of resilient safety protocols.• Adhere to Good Manufacturing Practice (GMP) protocols and participate in stringent quality control procedures.• Conduct daily checks and disposal of expired materials and samples, perform cycle counts, and order/restock lab supplies and materials.• Manage hazardous waste disposal and ensure compliance with safety protocols. Show less

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  Working Solutions

  Feb 2024 - now

  Billing Specialist

  Responded to customer inquiries via phone, email, and live chat, addressing concerns and providing solutions in a timely and professional manner.Assisted customers with product information, orders, billing inquiries, and technical support, achieving a customer satisfaction rating of over 95%.Managed escalated issues by collaborating with internal teams to resolve complex problems and ensure a positive customer experience.Utilized CRM software to document interactions, update customer records, and track support tickets, improving efficiency and organization within the department. Show less